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- Tasks: Lead a dynamic team to manage client accounts and drive revenue growth.
- Company: Join a forward-thinking company investing in high-tech printing and mailing solutions.
- Benefits: Enjoy competitive earnings, mentoring opportunities, and a culture of recognition.
- Why this job: Be part of a vibrant team focused on customer satisfaction and innovative solutions.
- Qualifications: 5+ years in printing & mailing, strong leadership skills, and a proactive mindset required.
- Other info: Training provided for Salesforce CRM and Tharstern MIS; ideal for ambitious leaders.
The predicted salary is between 43200 - 72000 £ per year.
Due to recent investment in high technology, coupled with a commitment to business growth, our client is looking for a highly ambitious Account Director with 5+ years’ printing & mailing experience to head up its client services team. The Account Director has responsibility for the successful acquisition (where applicable), retention and revenue development of all client accounts. You will lead your own team of Account Managers, with the objective to grow your teams’ revenues, through repeat business and new business, to drive your team’s profitability – and maximise your earnings.
Duties & Key Responsibilities:
- Responsible for managing a team, you will need to show leadership, encouragement, motivation, and delegation to ensure your teams’ success.
- Ongoing team member mentoring & development, to ensure targets are being met & clients are delighted.
- Regular team meetings, maintaining clear communication & direction.
- Encourage a culture of recognition and reward.
- Regular updates to the Sales Director on your team’s progress, opportunities & challenges.
- Driving optimum sales & margin performance and customer retention from your team.
- You are a key point of contact for your teams’ clients and are expected to be pro-active in your approach to keeping clients updated and informed, as mailing campaigns go through the factory and are despatched.
- To produce quotations and win orders (new and existing customers) in line with, or above, the company’s gross profit target.
- Consulting with your client services team members to ensure each mailing goes out on time, in full and with 100% accuracy.
- Initiative-taking approach to automating work processes & procedures, identifying areas of improvement where necessary, to enhance Client experience & the businesses performance overall.
- Regular pro-active contact with clients to develop spend, frequency of use and profitability of the account.
- Focusing on exemplary customer service and always maintaining a good rapport with clients – even when under pressure, or when things, on occasion, do go wrong.
- Work in unison with your colleagues (throughout the business) to achieve the companies’ overall objectives.
- Maintaining and developing your own knowledge within the print & mail industry, to support & enhance your own progression.
Skills Required:
- Experience of managing multiple high technology printing & mailing campaigns at the same time, in a demanding environment.
- Be a positive team member, even when under pressure. It is vital that the Account Director plays a key part to contribute to a happy & positive team culture, in the wider client services team.
- Extensive mail fulfilment and postage account management experience (including Direct Mail / Business Mail / Hybrid Mail / Transactional Mail).
- Significant Knowledge of UK & International postal services and products across DSA’s, Independent carriers and Royal Mail is essential.
- Particularly good working knowledge of the latest digital printing & automated mail enclosing technology.
- Methodical approach to work, being able to multi-task and work with elevated levels of diligence and accuracy.
- Experience of Salesforce CRM & Tharstern MIS desirable, but training will be given.
- Experience of Microsoft Office Package: Excel, Outlook, Teams & Word.
Account Director - Printing & Mailing employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Printing & Mailing
✨Tip Number 1
Network within the printing and mailing industry. Attend relevant trade shows, conferences, or local meetups to connect with professionals who might have insights or leads on job openings. Building relationships can often lead to opportunities that aren't advertised.
✨Tip Number 2
Showcase your leadership skills by participating in community projects or volunteer initiatives related to printing and mailing. This not only enhances your resume but also demonstrates your ability to motivate and manage teams effectively.
✨Tip Number 3
Stay updated on the latest trends and technologies in the printing and mailing sector. Subscribe to industry publications or join online forums to discuss innovations. This knowledge will help you stand out during interviews and show your commitment to the field.
✨Tip Number 4
Prepare for potential interviews by practising common questions related to account management and client services. Think of specific examples from your past experiences that highlight your ability to drive sales and maintain client relationships, as these will be crucial for the role.
We think you need these skills to ace Account Director - Printing & Mailing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in printing and mailing. Focus on specific achievements that demonstrate your leadership skills and ability to manage client accounts effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your experience aligns with their needs, particularly in managing teams and driving revenue growth.
Showcase Relevant Skills: Emphasise your knowledge of digital printing technologies and postal services. Include any experience with Salesforce CRM and Tharstern MIS, as well as your proficiency in Microsoft Office.
Demonstrate Leadership Experience: Provide examples of how you've successfully led teams in the past. Highlight your mentoring and development strategies that have resulted in improved team performance and client satisfaction.
How to prepare for a job interview at Job Traffic
✨Showcase Your Leadership Skills
As an Account Director, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in the past. Highlight any specific strategies you've used to encourage success and maintain a positive team culture.
✨Demonstrate Industry Knowledge
Make sure you brush up on the latest trends and technologies in the printing and mailing industry. Be ready to discuss your experience with various mailing campaigns and your understanding of postal services. This will show that you're not only qualified but also passionate about the field.
✨Prepare for Client Scenarios
Expect questions about how you would handle client relationships, especially under pressure. Think of examples where you've successfully managed client expectations or resolved issues. This will demonstrate your ability to maintain exemplary customer service even when challenges arise.
✨Familiarise Yourself with Tools
While experience with Salesforce CRM and Tharstern MIS is desirable, it's important to show your willingness to learn. Familiarise yourself with these tools and be ready to discuss how you can leverage technology to improve processes and enhance client experiences.
