Head of Venue Technology

TOCA Social is the world\’s first dining and entertainment experience with a football twist, and it’s set to change the game! We are ready for global growth with venues already operating in The O2, London and The Bullring, Birmingham. Our next venues open in London, Mexico, and Dallas in 2025!At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you’ll quickly fall in love with our concept!Role OverviewThe Head of Venue Technology owns the end-to-end operation, optimisation, and future growth of guest-facing and operational systems within TOCA Social venues.Working closely with General Managers, Venue Operations, the Techspert team, IT & IS Systems, and key external providers, this role ensures our technology — from game boxes to teammate hardware — delivers seamless uptime, elevates the guest journey, drives revenue, and supports operational excellence.This is a hands-on, global role. Initial focus will be on supporting The O2, Birmingham, and Westfield White City, followed by Paris and Dallas as part of our expansion.Location: TOCA Social, The O2, Peninsula Square, SE10 0DX & TOCA Social Birmingham, Bullring, B5 4BU & TOCA & TOCA Social Westfield White City, W12Reports to: Director of OperationsRole Scope & Responsibilities:Guest-Facing Technology & Tech StackOversee all key systems including:Teammate hardware (handheld devices, PDQs, radios, CCTV, door access)Core tech stack (booking system, EPOS, stock management systems)Guest-facing tech (totems, leaderboards, guest screens, external screens)AV systems, DJ/event setups, photoboothsConduct regular venue tech audits to assess system performance and pre-empt issues.Prioritise rapid fault resolution to minimise disruption.Implement preventative maintenance schedules and clear escalation frameworks.Game Box Uptime & Guest ExperienceProactive Maintenance: Regularly inspect and test gaming equipment and hardware to ensure functionality and longevity.Reactive Support: Rapidly diagnose and fix any technical issues to maintain gameplay experience.Team Upskilling: Train and support venue teams to handle basic tech issues confidently and independently.Guest Experience: Be a visible, tech-savvy presence in venues, supporting guests directly and escalating larger issues as needed.Cross-Functional Partnership & LeadershipAct as a daily technology partner to Operations, General Managers and venue teams to support operational excellence.Participate in operational leadership meetings to share tech insights and align on priorities.Lead and manage the Techspert team to ensure game box reliability and consistent guest delivery.Innovation, Integration & Supplier ManagementMonitor evolving guest experience and hospitality tech trends, recommending improvements where appropriateEnsure all venue systems are well-integrated to reduce manual workarounds and complexity.Build strong relationships with third-party suppliers (e.g. Tevalis, SevenRooms, Dojo), ensuring strong service levels, roadmap visibility, and escalation paths.Lead quarterly reviews with key tech partners to track performance and drive partnership growth.Test and evaluate new tools or systems for potential rollout across the estate.New Venue Openings & Strategic GrowthPartner with Property and Project teams to scope and deliver venue tech solutions on time and to budget.Implement venue-specific tech fit-outs aligned to TOCA Social’s brand and operational standards.Develop clear training guides and handover materials for new openings.Deliver hands-on training and onboarding to ensure venue teams are confident and capable from day one.Qualifications & Experience:5+ years’ experience managing hospitality, leisure, or retail technology across multi-site environmentsExpertise in guest-facing systems such as EPOS (Tevalis preferred), booking CRM (SevenRooms ideal), payment systems (Dojo), inventory management (Market Man), and AV integrationStrong operational mindset with proven experience maintaining uptime-critical technology environments.Exceptional organisational skills with experience implementing ticketing/reporting tools and performance metrics.Outstanding relationship management skills – capable of influencing GMs, suppliers, and cross-functional teams.Calm and solution-oriented under pressure.Able to travel internationally for venue support and openings as needed.Benefits:You’ll have full access to our TOCA Treats, which includes (but is not limited to!):Competitive salaryComplimentary TOCA games!Huge discounts on our F&BFree meal whilst on shiftLocal retail & hospitality discounts!Teammate Assistance Programme with access to free counselling sessionsCycle 2 Work SchemeGreat progression opportunities as we expand! #J-18808-Ljbffr