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For Companies At a Glance
- Tasks: Manage calls, emails, and appointments while supporting the service team.
- Company: Join AlertSystems, a top security company known for excellent customer service.
- Benefits: Enjoy a full-time role with opportunities for growth in a dynamic environment.
- Why this job: Be part of a vital team ensuring customer satisfaction and safety.
- Qualifications: Strong skills in Microsoft Excel and Word; organisational skills are a must.
- Other info: This is a 100% site-based role in Trowbridge, Wiltshire.
The predicted salary is between 28800 - 43200 £ per year.
AlertSystems is an industry leading security company specialising in the installation and servicing of CCTV, access control, intruder alarms, and fire alarm systems. Our busy service department is essential to ensuring our customers receive first class support and service.
We are seeking a highly organised and motivated administrator to join our Service Admin team. The ideal candidate will possess strong skills in Microsoft Excel and Word, thrive in a busy office environment and be able to manage multiple tasks efficiently.
What You’ll Be Doing:
- Handle and process incoming calls and emails from customers, taking prompt action as needed.
- Schedule appointments for our service managers, updating their diaries accordingly.
- Process purchase orders from customers.
- Produce chargeable service work quotations ensuring they reach the appropriate decision maker.
- Assist with chargeable service work procedures.
- Maintain accurate CRM records and support the service department in daily operations.
What We’re Looking For:
Administrator Service Admin employer: Click To Hired
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator Service Admin
✨Tip Number 1
Familiarise yourself with the specific software and tools used in service administration, particularly CRM systems. This knowledge will not only help you stand out during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be handling customer inquiries, being able to convey information clearly and professionally is crucial for this position.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. This will illustrate your ability to thrive in a busy office environment, which is key for the Administrator Service Admin role.
✨Tip Number 4
Research AlertSystems and their services thoroughly. Understanding their products and customer service philosophy will allow you to tailor your responses during the interview and show that you're genuinely interested in contributing to their team.
We think you need these skills to ace Administrator Service Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and experience with Microsoft Excel and Word. Include specific examples of how you've managed multiple tasks in a busy environment.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your ability to handle customer communications and your experience with scheduling and processing orders.
Showcase Relevant Experience: If you have previous experience in an administrative role, detail your responsibilities and achievements. Emphasise any experience with CRM systems or customer service to demonstrate your fit for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrator role.
How to prepare for a job interview at Click To Hired
✨Showcase Your Organisational Skills
As an Administrator in a busy service department, it's crucial to demonstrate your organisational abilities. Prepare examples of how you've successfully managed multiple tasks in previous roles, and be ready to discuss specific tools or methods you use to stay organised.
✨Familiarise Yourself with Microsoft Excel and Word
Since strong skills in Microsoft Excel and Word are essential for this role, brush up on your knowledge of these applications. Be prepared to discuss how you've used them in past positions, and consider mentioning any advanced functions or features you're comfortable with.
✨Prepare for Customer Interaction Scenarios
You'll be handling incoming calls and emails from customers, so think about how you would respond to various customer scenarios. Practice articulating your approach to resolving issues and providing excellent service, as this will show your potential employer that you're customer-focused.
✨Understand the Company and Its Services
Research AlertSystems and their offerings, such as CCTV and fire alarm systems. Being knowledgeable about the company will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the organisation.
