Customer Collaboration Manager

Job Summary

We are PZ Cussons. Our purpose is For everyone, for life, for good. Sustainability and wellbeing of people, families and communities everywhere are at the heart of everything that we do. Since our founding in 1884, we create products across Hygiene, Baby and Beauty, with brands including Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

Position Snapshot

Job title: Customer Collaboration Manager
Location: Manchester
Contract type: Permanent
Senior level: Entry level

The Role

We are looking for an attentive and detail-oriented individual with clear communication and interpersonal skills, strong decision-making, and deep understanding of supply chain and forecasting principles. You will report to the Senior Customer Collaboration Manager and interface between the Customer Supply Chain and the business, hosting regular forecasting review meetings and acting as the integration point into sales and commercial organisations.

Duties and Accountabilities

• Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function.
• Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
• Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.
• Interact with sales, marketing, and customer collaborative contacts to understand demand forecast drivers.
• Use the Demand Planning software as the primary forecasting system tool.
• Provide input to the Supply Planning organisation to support developing inventory strategies on existing items, new products, and product phase-outs.
• Develop and maintain a suite of reports/templates to be used in the IBP (Integrated Business Planning) process to analyse Forecast Changes, YOY movements.
• Challenge the ways of working to improve the quality of information/analysis in the various forums (Commercial Planning Meeting, Forecast Consensus Meeting).
• Prepare and maintain relevant Customer Specific Reports to include Stock Holding, Sales Data and Stock Cover where appropriate.
• Track, review and publish promotional sales performance and promotional evaluations for the customers allocated.
• Track, review and action on shelf availability numbers for the customers allocated.
• Support the JSCP’s for the customers allocated.

Key Attributes / Skills

• Experience in commercial planning within FMCG.
• IT literate with experience of MS office applications.
• Intermediate or advanced Excel skills essential.
• SAP APO (Advanced Planner and Optimizer) experience essential.
• Deep understanding of Supply Chain and Forecasting principles.
• Strong communication and excellent interpersonal skills. Comfortable liaising with individuals at all levels.
• Excellent attention to detail.
• Able to work to strict deadlines and remain calm under pressure.

Equal Opportunities

At PZ Cussons, we value diversity and make sure everyone feels included. We welcome applicants from all backgrounds; your unique perspective helps us develop brands and create new products for our consumers. If you need extra support during this process, please inform us so we can accommodate your needs appropriately. It is important to us that all candidates feel recognised and have a good experience with PZ Cussons as part of our commitment to inclusivity.

Employment Details

Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industry: Manufacturing

Location

Manchester, United Kingdom