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- Tasks: Join our team to support and maintain cutting-edge datacenter systems 24/7.
- Company: OVHcloud is a leader in server resources and infrastructure innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a tech-savvy team that values collaboration and customer satisfaction.
- Qualifications: High school diploma or equivalent, plus 2 years of IT or maintenance experience required.
- Other info: Ideal for tech enthusiasts looking to kickstart their career in IT.
The predicted salary is between 30000 - 42000 £ per year.
Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers.
As Datacenter IT/RUN Maintenance Technician in our Datacenter in Erith (DA81EW), you will provide level 1 support to datacenter teams, subsidiaries and OVHcloud customers as well as contribute to set up and maintain our datacenters. You will be part of a team of technician that operate 24/7, managed by a Team Leader.
Responsibilities:
Contribute to datacenter systems architecture and ensure 1st level of support
- Optimize the racks for new servers
- Connect power and network cables within server and network racks
- Wire the incoming cables and network within the racks respecting wiring scheme
- Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
- Assemble and install computer hardware (assemble / install / upgrade/ update servers)
- Adhere to health and safety rules and regulatory requirements
- Escalate incident tickets to Level 2 support where appropriate
Contribute to Datacenter maintenance
- Complete interventions on the equipment in response to monitoring alerts or customer tickets
- Upgrade the servers (change obsolete components)
- Undertake curative maintenance on delivered servers
- Troubleshoot technical issues using various tools: network, servers
- Perform regular established maintenance procedures
- Understand and maintain cabling systems
- Replace failed networking devices within racks
- Implement actions to resolve problems related to the server environment
- Ensure servers are functioning properly via analysis and monitoring
- Keep asset databases up to date
- Manage and resolve system failures quickly
- Assist team members with other relevant maintenance tasks within the Datacenter
Coordinate activity with all 24/7 teams and help improve customer relations
- Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
- Help maintain good customer relations and customer satisfaction on a daily basis
- Ensure information is shared between maintenance agents and provide reports to the Team Leader
- Respect the schedule and targets set by the Team Leader
Profile:
- A keen interest in IT and computer hardware products/components
- High school diploma or equivalent qualification in electronics / IT / Maintenance
- A minimum of 2 years’ experience in a similar role
- Experience of building and maintaining computers
- Advanced understanding of general maintenance procedures and techniques
- Effective problem-solving abilities
- A team player with excellent communication skills
- Organized, autonomous and adaptable
- Basic knowledge of computer networking
- Well-organized person and have the ability to prioritize tasks
- Customer centric oriented
- Autonomous
- Attention to detail and a solution orientated approach
- Positive, energetic and proactive mindset
Datacenter IT/RUN Maintenance Technician (H/F/X) employer: OVHcloud
Contact Detail:
OVHcloud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Datacenter IT/RUN Maintenance Technician (H/F/X)
✨Tip Number 1
Familiarize yourself with the specific technologies and tools used in datacenters. Understanding server architecture, cabling systems, and maintenance procedures will give you a significant edge during the interview process.
✨Tip Number 2
Highlight your experience in troubleshooting and problem-solving. Be prepared to discuss specific examples where you've successfully resolved technical issues, as this is crucial for the role.
✨Tip Number 3
Showcase your teamwork and communication skills. Since you'll be working in a 24/7 environment, demonstrating your ability to collaborate effectively with others will be key to landing the job.
✨Tip Number 4
Express your customer-centric approach. Be ready to share how you've maintained good customer relations in previous roles, as this aligns with the company's focus on customer satisfaction.
We think you need these skills to ace Datacenter IT/RUN Maintenance Technician (H/F/X)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Datacenter IT/RUN Maintenance Technician position. Highlight key responsibilities and required skills that match your experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in IT and computer hardware. Emphasize any previous roles where you provided technical support or maintained equipment, as well as your problem-solving abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your skills in maintenance and teamwork, and how they align with OVHcloud's values.
Highlight Technical Skills: In your application, make sure to highlight your technical skills related to server maintenance, networking, and troubleshooting. Provide examples of how you've successfully resolved technical issues in the past.
How to prepare for a job interview at OVHcloud
✨Show Your Technical Knowledge
Be prepared to discuss your experience with IT and computer hardware. Highlight specific projects where you built or maintained systems, and be ready to explain the processes you followed.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your effective problem-solving abilities.
✨Emphasize Teamwork and Communication
Since this role involves working closely with a team, share experiences that demonstrate your ability to collaborate effectively. Discuss how you communicate with team members and contribute to a positive work environment.
✨Highlight Your Customer-Centric Approach
Discuss how you prioritize customer satisfaction in your work. Provide examples of how you've handled customer inquiries or issues, and how you ensure that their needs are met promptly and efficiently.
