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- Tasks: Help residents with tenancy issues and build strong relationships in the community.
- Company: Arches Housing is a community-focused Housing Association dedicated to affordable homes in Sheffield and Rotherham.
- Benefits: Enjoy a flexible work culture, Investors in People Gold status, and a supportive team environment.
- Why this job: Make a real impact in people's lives while working in a great place with a unique culture.
- Qualifications: Experience in social housing and strong customer service skills are essential.
- Other info: This is a fixed-term role for 4 months starting April 2025.
The predicted salary is between 22800 - 34200 £ per year.
Job Description
Join Our Team as an Assistant Housing Officer (Maternity cover)
📍 Location: Burngreave, Sheffield
📅 Closing Date: rolling
💰 Salary: £28,500 (pro-rata)
📄 Contract: Temporary fixed-term (3 months), 21 to 35 hours per week
At Arches Housing, we’re committed to providing excellent services to our residents and creating safe, thriving communities. As an Assistant Housing Officer, you’ll be the first point of contact for customers, supporting our housing management services and ensuring our neighbourhoods remain great places to live.
What You’ll Be Doing:
- Be a first point of contact for customers via phone, email, web chat, and face-to-face.
- Support the management of Arches properties and neighbourhoods, ensuring they are safe and well-maintained.
- Assist with lettings and allocations, including conducting viewings and sign-ups.
- Help tackle anti-social behaviour (ASB) by logging reports and investigating low-level cases.
- Carry out estate walkabouts, identifying and resolving issues to improve neighbourhoods.
- Support residents to sustain their tenancies and signpost them to relevant services.
- Work with external partners such as the police, local authorities, and community groups.
- Help deliver resident engagement initiatives to strengthen relationships with our communities.
What We’re Looking For:
✅ Experience in a customer-focused role, preferably in housing or a related field
✅ Knowledge or experience of working with vulnerable residents and diverse communities
✅ Excellent communication and problem-solving skills
✅ Strong ability to prioritise tasks and manage a varied workload
✅ IT literate, with experience using Microsoft Office – even better if you have experience of using housing databases!
✅ A full driving licence and access to a vehicle for work (desirable but not essential)
Why Join Arches?
🌟 Our Benefits Package Includes:
🏡 Flexible Working – Supporting a healthy work-life balance
💰 Generous Pension Scheme – Helping you plan for the future
🎓 Learning & Development – Opportunities to grow and develop your skills
🌿 Wellbeing Support – Access to mental health and wellbeing resources
🏖️ Annual Leave – Competitive holiday entitlement, plus additional leave for long service
🎉 Team Culture – A friendly, inclusive, and supportive workplace
If you’re passionate about working with communities and making a difference, we’d love to hear from you!
📩 Apply today! The role will remain open until we have received sufficient numbers and quality and so it may close at any time. Don’t delay – apply today!
Send in your CV and a covering letter telling us about you and why this is the role for you, to recruitment@archeshousing.org.uk
📅 Interviews will be held on an ongoing basis. Please tell us in your application if you are not available on any specific dates or times.
For an informal chat about the role please contact recruitment@archeshousing.org.uk and we’ll arrange this for you!
To learn more about us, employee benefits, and how we recruit please visit our website at https://www.archeshousing.org.uk/careers/
Assistant Housing Officer (Maternity Cover) employer: Arches Housing Ltd
Contact Detail:
Arches Housing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Housing Officer (Maternity Cover)
✨Tip Number 1
Make sure to familiarize yourself with the community and the specific needs of residents in Sheffield and Rotherham. Understanding local issues will help you build strong relationships and provide better support.
✨Tip Number 2
Brush up on your customer service skills, as this role is all about ensuring a high-quality experience for residents. Think about examples from your past experiences where you successfully resolved conflicts or provided exceptional service.
✨Tip Number 3
Prepare for the traditional panel interview by practicing common interview questions related to social housing and customer service. Be ready to discuss how you would handle specific scenarios that may arise in the role.
✨Tip Number 4
Since this is a new role, think creatively about how you can contribute to its development. Consider what innovative ideas you could bring to improve services for residents and be prepared to share these during your interview.
We think you need these skills to ace Assistant Housing Officer (Maternity Cover)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Housing Officer position. Make sure you can demonstrate your relevant experience in social housing and customer service.
Craft Your Personal Statement: Focus on your skills and experiences that align with the essential criteria outlined in the job description. Use specific examples to illustrate how you've successfully managed similar situations in the past.
Complete the Application Form: Access the application form through the provided link and fill it out thoroughly. Ensure all sections are completed accurately, as incomplete applications may not be considered.
Submit Your Application: Send your completed application form to the specified email address (recruitment@archeshousing.org.uk) before the closing date. Double-check that you have included all necessary documents and information.
How to prepare for a job interview at Arches Housing Ltd
✨Understand the Community Focus
Make sure to familiarize yourself with Arches Housing's mission and values. Highlight your commitment to community engagement and how you can contribute to building strong relationships with residents.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your ability to provide excellent customer service. Be ready to discuss how you've resolved conflicts or supported individuals in challenging situations.
✨Demonstrate IT Proficiency
Since strong IT skills are essential for this role, be prepared to discuss your experience with Microsoft applications and any relevant software. You might even want to mention specific tools you've used to manage workloads effectively.
✨Prepare for the Occupational Test
As part of the interview process, there will be an occupational test. Review the job description and think about the key responsibilities. Practice scenarios related to tenancy management and conflict resolution to feel more confident.
