Facilities Manager

Facilities Manager
Location: Durham
Hours of work: 37.5
Contract Type: Permanent
As an Integrated Facility Service provider, ISS takes full responsibility for delivering all supporting service functions on behalf of the client.
From administration and operational management to training, innovation, and strategic support, ISS ensures seamless service integration tailored to the client\’s needs.
This role offers the opportunity to work in a modern, well-maintained building as part of a supportive and collaborative team environment – an ideal platform for any FM professional looking to grow across all areas of facilities management.
Job Description
As Facilities Manager, you will be responsible for delivering an efficient and cost-effective integrated facilities service to the building(s) under your remit.
You will ensure that all services are delivered to the highest standards, driving both operational excellence and customer satisfaction.
This is a dynamic role that combines day-to-day service management with opportunities for innovation, team leadership, and strategic input.
Key Responsibilities

• Manage day-to-day operational facilities across the site, ensuring compliance with health, safety, and legal standards
• Lead and support on-site teams, including cleaners, coordinators, security, and technician assistants
• Oversee and coordinate external contractors to ensure service delivery meets agreed standards
• Act as primary contact for all ISS services, including Security, Cleaning, and Catering
• Perform full line management duties including rotas, leave, performance reviews, and regular staff check-ins
• Build a strong \’One Team\’ culture through consistent communication and team meetings
• Liaise with client and contractors, conduct site inspections, track service performance, and maintain accurate site records, including floor plans and staffing lists

Professional and Personal Competencies/Qualifications

• Experience in Facilities Management, ideally with exposure to total FM service delivery
• Proven track record of managing diverse teams across multiple service lines (cleaning, security, maintenance, etc.)
• Strong customer service skills with the ability to build and maintain effective client relationships
• Confident, proactive, and able to lead with a hands-on approach
• IOSH and COSHH certification required; other FM-related qualifications desirable
• Ability to work independently, manage priorities, and handle day-to-day operational demands
• Professional, reliable, and capable of representing the business positively on a client-facing site

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it\’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do click here – https://www.uk.issworld.com/