Business Support Officer Level 1

Working Hours: 35 Hours Per Week

Contract Type: Permanent, Full-Time

Closing Date: 10 June 2025

Closing time: 11.59pm

Interview Method: In Person

This role is for a Business Support Officer, Level 1, based at Etrop Court, Wythenshawe. As a Business Support Officer for Children’s Services Locality Teams, you would be providing administration support to Social Workers, Team Managers, Service Leads and Assistant Directors and some multi-agency partners.

You would be undertaking a range of duties from answering the phones, supporting with reception, minuting meetings and panels, paying out cash, ordering and paying for goods and services using a variety of systems, maintaining the customer recording database to name a few. All of our work involves computers. A lot of the work we do is statutory and must be completed in timescales as it has a direct impact on the lives of children, young people and their families. You would be working as part of a team of Business Support Officers in both your chosen area and also the wider Business Support team citywide.

If you are successful, Business Support Officers work alongside the Children’s Social Work service in Manchester and have a key role in the delivery of high-quality support to people who use services, and those who care for them, as well as families, communities and providers to ensure safe practice and protection from abuse.

Essential requirements for the role:

• Enthusiastic and keen to learn.
• Be a team player, have excellent organisational and finance skills.
• Be able to prioritise your workload and work to deadlines.
• Possess excellent keyboard and IT skills and must have a working knowledge of Microsoft packages.
• Excellent analytical skills to support with data collection and provision is a key function of this role.
• Minute taking skills.

Benefits We Offer:

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service.
• A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your newborn or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave.

Creating an Inclusive Team at Manchester City Council:

At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process:

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page.

Guaranteed Assessment Scheme Requirements:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us:

We’re a Disability Confident Employer, offering a workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.

For more information about the role or any adjustments, email jobs@manchester.gov.uk.

What we will need from you if you’re successful:

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy.

Pre-Employment Checks Required:

• Proof of Right to Work: You’ll need to provide documentary evidence of your right to work in the UK.
• References: We’ll require references from your current and previous employer(s).
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.

Other Relevant Information:

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment.