Product Owner

Join to apply for the Product Owner role at Tesco Insurance and Money Services.

About the role

Salary Range from £50,240 - £75,360 & Benefits & annual bonus. Work Level – 2. Location – Edinburgh, Permanent, blended working. Office Attendance- Our roles are hybrid. However, you should be able to work from your nearest IMS office 2-3 days per week for this position. Occasional travel to other Tesco offices may also be required. Monday to Friday 09:00 -17:00. 36 hours per week. Closing Date - Applications close 24 June 2025 at 17:00.

Our vision at Tesco Insurance is to become a digital-first insurer. We’re embarking on an exciting digital transformation to modernise services for our 2.2m customers. By leveraging AI, chat/messaging and the power of Tesco Clubcard data, we aim to revolutionise help and support and create a personalised, predictive, and perfected digital experience.

Opportunity

We’re looking for a dynamic Product Owner (PO) to join our Digital Product team. This exciting new role will be responsible for transforming account and policy management and introducing chat/messaging to our existing customers. You’ll report to a Product Manager and collaborate closely with our Product, Design, Analytics, and Technology teams to translate insights into impact. We’re looking for a passionate PO with a proven track record in digital transformation who will bring innovation and take the initiative to drive us forward.

What you’ll be doing

• Product roadmap: Supporting the development and delivery of our digital servicing product strategy, roadmap and Objectives and key results (OKRs).
• Product discovery: Gathering qualitative and quantitative insights about our market and customer needs. Analysing user behaviour to derive actionable insights and inform decision-making.
• Customer engagement: Engaging directly with our customers throughout the product lifecycle, ensuring that their needs are built into our digital transformation, product backlogs and releases.
• Collaboration and communication: Working closely with marketing, product, customer service, and technology teams to align digital changes with overall business objectives.
• Backlog management: Balancing competing priorities and ensure backlogs are informed by robust feedback loops.
• Delivering outcomes: Developing and managing business cases for digital initiatives and identifying the actions needed to realise the benefits.
• Performance management: Managing and reporting on performance against digital OKRs; and ensure the achievement of digital OKRs.

We need you to have

• Experience: Digital Product Owner experience in a related industry.
• Supplier management: Experience working with Digital partners, technologies, and tools, demonstrating ability to define and deliver new functionality / capability.
• Communication skills: Strong ability to communicate analysis, insights and outcomes to a range of audiences across the business.
• Commercial acumen: Understanding of business objectives and ability to align plans to these.
• Prioritisation: Ability to prioritise and work in a fast-paced organisation, prioritising individual and team backlogs on activities that add most value.
• Customer focus: A relentless focus on developing exceptional digital customer experiences that deliver measurable outcomes.
• Innovative thinking: Ability to bring fresh ideas and innovative approaches to drive digital transformation.

And if you have any of these, even better

• Previous AI, chat/messaging, personalisation experience.
• Previous Financial Services experience.
• Insurance and/or Money Services experience.
• Experience working in an agile change environment.

What’s in it for you?

• Prepare for your retirement with our colleague pension scheme.
• Private Healthcare for WL2 and Virtual GP Service for you and your family 365 days a year.
• Performance related annual bonus.
• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy holiday.
• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
• Green Car Leasing Scheme.
• Critical Illness cover.
• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
• A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
• Take part in our Buy as you Earn and Save as you Earn share schemes.

Everyone’s welcome. We want all our colleagues to always feel welcome and be themselves. We are committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews - June 2025.

Why Tesco Insurance and Money Services? Seeing your impact all around you: there’s no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we’re helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. Everything we do is about making things better. Not just for others, but for you too. It’s why you’ll get bags of choice and plenty of development. It’s why you’ll always be heard and find balance that works for you. It’s why you’ll feel totally at home in a place where everyone’s welcome. So, if you want a career where you can do good and feel good, you’ve found it. Let’s make everyday a little better.

Our story Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference. We began life in 1997 and now help more than 2 million customers protect what matters to them. We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week. Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone’s welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!