Energy Bureau Administrator (client-facing)

Thought about a career in sustainability or energy management? Combine your world-class customer service and administration skills to kickstart your career in a fast-growing and innovative sector. Joining our Bureau team opens doors across the organisation, empowering you with foundational skills sought after by several teams. You'll be joining a people-centric, multi-award-winning consultancy, recognised as a 'Very Good' company to work for by Best Companies (2023). The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we’re looking for great minds to help us support people on their Net Zero journey.

All you need is:

• Solid administrative experience, with a proven ability to manage high volumes of data accurately and efficiently
• Confident and professional communication skills - with a customer-first attitude
• Strong organisational skills and the ability to prioritise and resolve queries quickly and thoroughly
• High attention to detail, especially when handling invoice data, reports, and energy usage information
• Strong Excel skills (including functions, formatting, and data handling), with experience across Microsoft Office/365
• A proactive mindset - someone who takes ownership and follows through with internal teams, suppliers, and clients
• Energy/Utilities Industry experience is desirable, however not essential.

Ultimately, we’re looking for people whose personal values are aligned with our company values.

The Role

You’ll be responsible for the administration, analytical and general day-to-day functions of the Bureau clients, with a focus on day-to-day delivery of client-focused tasks and assisting the designated Client Manager / Bureau Manager. The role includes the timely and accurate completion of invoice validation and the regular production of accompanying reports.

Common tasks include:

• Review client estates monthly for accuracy - check for any additions / deletions
• Process all additions, closures and deletions (change of tenancies)
• Accurately entering utility invoice/s information into the validation software
• Validating the client’s ‘cost of gas’ and ‘cost of power’ against reports from suppliers
• Ensuring billed rates, metering charges, transportation charges and other charges are validated and the validation software is updated as required
• Daily updating and issuing of clients’ reports
• Payment files issued (weekly) on the agreed day
• Manage any internal, client, supplier and third party queries through to completion
• Maintain query logs, internal systems, and fully manage the client’s mailbox
• Manage disconnection notices within the agreed SLA’s
• Build and maintain a strong and healthy relationship with clients, suppliers, third parties, and internal staff
• Accurately update the customer’s energy usage data monthly and ensuring profiles are updated per supplier information
• Carrying out historic bill validation on an ad-hoc basis

We are invested in you! We want to build a team for the future, not just today. You’ll be given a tailored learning & development plan, flexible working options, and have access to numerous rewards and incentives, including our quarterly profit share bonus scheme!

Salary: £25,000

Numerous incentives & benefits, including quarterly bonus scheme

Standard Hours: 37.5 hours (Monday – Friday)

Location: Leicester, LE3 (Hybrid)

Ready to take control of your career? Get in touch!

Committed to Inclusion and Diversity. We encourage suitable applications from a diverse array of talent. Unfortunately, because we are unable to offer VISA sponsorship for this position, all applicants must be eligible to work in the UK. We may close applications early if we receive a high volume of interest.