Oncology Service Manager

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Detailed job description and main responsibilities

• Strategic Planning and Service Development
  • Develops and implements long term service strategy and policies for managed areas that fully reflect the direction and service needs of the Trust, in line with corporate strategies of stakeholders and linking directly to relevant legislation as well as national and local healthcare guidance and initiatives.
  • Resolves conflict, where they arise, relating to service provision.
  • Responsible for the interpretation and implementation of broad policies and NHS guidance, contributes to corporate policies and strategy and develops services locally in line with them.
  • Leads and coordinates service objectives ensuring relevance to local and national priorities.
  • Plays a key role in service planning for departments, develops and implements long-term strategic plans for continued development of services.
• Service/Operational Management
  • Coordinates operational management of departments working closely with Clinical Director, department leads, Nurse Clinicians, other service managers and divisional management team.
  • Plans and implements strategy for operational management so as to meet organisational performance plans within agreed budgets and timescales.
  • Provides leadership and direction for departmental managers within division, ensuring clear communication of policy, business objectives and agreed targets.
  • Ensures the implementation of effective and appropriate performance management systems and processes to ensure delivery of performance targets.
  • Leads services on the performance management agenda.
• Service Improvement
  • Manages improvement in patient and carer experience and the efficiency with which services operate by appropriately utilising service redesign techniques.
  • Deploys change management techniques to deliver service improvement.
  • Utilises and interprets research and audit findings appropriately to aid the development of new managerial guidelines, protocols and facilities which will support improvements.
• Financial Management & Business Planning
  • Takes responsibility for, and manages service budgets.
  • Leads on business planning for the department, ensuring that there is an agreed performance management framework to effectively monitor the delivery of the annual business plan.
  • Prepares robust business cases to enable services to remain financially stable and responsive to the demands placed upon them.
• Human Resources Management
  • Implements Trust strategy and policy for HR management and development including recruitment & selection, discipline, grievance, performance appraisals and essential training for all staff in the Directorate.
  • Develops and implements departmental workforce plan as part of business planning process in line with Division and Corporate HR strategies.
  • Ensures effective recruitment processes are implemented within departments compliant with Trust policy.
• Communication
  • Communicates highly complex and sensitive information on compliance with performance targets, strategic objectives resources, staffing and service related information.
  • Presents Directorate Business cases to committees across the Trust as required as part of the Trust Business Case process.
  • Negotiates influences, persuades and reconciles conflicting views in a challenging environment.
• Education, Training, Audit, Research and Development
  • Ensures training and development plans are in place across all services and those training needs analyses are regularly reviewed.
  • Takes responsibility for personal continuing professional development.
• General
  • Participates in management on-call and weekend/bank holiday site management rota.

Person specification

• Qualifications
  • First Degree
  • In depth professional knowledge plus additional specialist knowledge in financial management, performance management, service improvement, staff management, acquired through training and experience to Masters level.
• Experience
  • Extensive experience in a managerial leadership role including line management of staff from a range of professional backgrounds.
  • Proven track record of leadership, managing redesign, organisational change, service activity and service reconfiguration.
• Skills
  • Strong leadership and motivational skills - able to work effectively with a diverse team located on multiple sites.
  • Ability to communicate effectively with individuals at all levels and across agencies.
• Knowledge
  • Knowledge across a range of clinical areas, the NHS and changes within it.
  • Knowledge of national political agenda, the external environment, including national and regional strategies and priorities.
• Values
  • Ability to demonstrate the organisational values and behaviours.
• Other
  • A corporate player, able to successfully link strategy and operations.
  • Emotionally resilient.

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants. We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels.