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- Tasks: Support leadership teams with project management, data analysis, and operational efficiency.
- Company: Elsevier is a global leader in information analytics, enhancing science and healthcare.
- Benefits: Enjoy remote work, generous holidays, wellbeing programs, and extensive learning resources.
- Why this job: Join a dynamic team making a real impact in research and healthcare innovation.
- Qualifications: Bachelor’s degree and 3-5 years in project management or data analysis required.
- Other info: Flexible working hours and a focus on work/life balance.
The predicted salary is between 28800 - 42000 £ per year.
THIS IS A REMOTE / HOME BASED ROLE IN THE UK OR IRELAND
About Our Team
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. Our portfolio of solutions brings together extensive Scientific, Technical and Medical content, powerful analytics, and technologies. We help our corporate customers, R&D professionals, engineers, scientists and commercial marketing leaders, to innovate and commercialize ideas, products and processes.
About The Role
Global Client Services for Interfolio and Pure are part of the Academic Leaders & Funders SaaS Product organisation. We support researchers, librarians, research leaders and funders, we curate and enrich research with high-quality data and analytics, and help customers address challenges at every stage of the research journey. The Operations Coordinator & Analyst plays a pivotal role in supporting the leadership teams across Client Services and Product Management. This dynamic position is responsible for delivering internal project management, data analysis, and operational support to enhance efficiency and effectiveness within the Implementation, Product Management & Support, and Knowledge Management functions. The ideal candidate is highly organized, detail-oriented, and brings strong analytical and project management capabilities. Success in this role requires the ability to thrive in a fast-paced, global, and collaborative SaaS environment.
Responsibilities
- Coordinate internal projects focused on process improvements, tool rollouts, and strategic initiatives.
- Design and evolve operational reporting using tools like Salesforce dashboards and monthly reviews.
- Develop and manage project plans, timelines, and communication strategies.
- Facilitate project meetings, track milestones, and proactively address risks.
- Ensure timely, high-quality project delivery aligned with scope.
- Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success teams.
- Analyze implementation and support performance data to identify trends and improvement areas.
- Support leadership with scheduling, presentations, and internal communications.
Requirements
- Bachelor’s degree in Business, Project Management, Data Analytics, or a related field.
- 3–5 years of experience in project management, data analysis, and operations support, ideally in SaaS.
- Strong understanding of software implementation and product support processes.
- Proficiency in data tools such as Tableau, Power BI, and Power Apps.
- Experience with CRM and project tools like Salesforce, monday.com, Confluence, and Jira.
- Excellent analytical skills with the ability to translate data into actionable insights.
- Strong communication, presentation, and interpersonal skills.
- Highly organized, self-motivated, and effective in fast-paced, global environments.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
Benefits
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits specific to the UK region we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life Assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
About The Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Global Client Services - Operations Coordinator & Analyst employer: Elsevier
Contact Detail:
Elsevier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Client Services - Operations Coordinator & Analyst
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Salesforce, Tableau, and Power BI. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of Elsevier on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Operations Coordinator & Analyst role.
✨Tip Number 3
Prepare to discuss specific examples of your project management and data analysis experience. Think of scenarios where you've successfully coordinated projects or improved processes, as these will resonate well with the hiring team.
✨Tip Number 4
Stay updated on trends in the SaaS industry and how they relate to client services. Being able to discuss current challenges and innovations in this space will demonstrate your enthusiasm and knowledge during the interview process.
We think you need these skills to ace Global Client Services - Operations Coordinator & Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, data analysis, and operations support. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Operations Coordinator & Analyst role at Elsevier. Mention specific skills and experiences that align with the responsibilities outlined in the job description.
Showcase Analytical Skills: Provide examples of how you've used data analysis tools like Tableau or Power BI in previous roles. Highlight any projects where your analytical skills led to significant improvements or insights.
Demonstrate Project Management Experience: Detail your experience in managing projects, including any tools you've used (like Salesforce or Jira). Discuss how you coordinated teams and ensured timely delivery of projects.
How to prepare for a job interview at Elsevier
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Operations Coordinator & Analyst position. Familiarise yourself with project management, data analysis, and operational support tasks, as well as the tools mentioned in the job description like Salesforce and Tableau.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples of how you've used data analysis to drive decisions or improve processes in your previous roles. Be ready to explain how you can translate data into actionable insights, as this is crucial for the role.
✨Demonstrate Project Management Experience
Highlight your experience in managing projects, especially in a SaaS environment. Discuss your familiarity with project management tools like monday.com and Jira, and be prepared to share how you've successfully coordinated projects from inception to completion.
✨Emphasise Communication Skills
Since the role involves collaboration across various teams, it's important to demonstrate your strong communication and interpersonal skills. Prepare examples of how you've effectively communicated with different stakeholders and facilitated project meetings.
