Embedded Workflow/Quick Turn - 6 Month FTC - London

CMS is recruiting for an experienced Embedded Workflow/Quick Turn to join us on a 6-month fixed term contract in our London office.

About us

CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5,800+ lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients, our people, and the communities we work in. We take a bold, dynamic, and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire, impact and support our clients and our people, helping them to maximize their potential and thrive.

About the role

Initial point of direct contact for short and quick document related tasks for an embedded document role within the London office, ensuring smooth intake of work. Role goals include identifying work suitable for the Quick Turn function and personally completing Quick Turn Work (1 hour max estimate), efficient scheduling of work and handing over to colleagues where necessary and excellent technical skills to respond to queries and for troubleshooting tasks. Other position expectations include but are not limited to:

• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• Liaise closely with Document Production and departmental contacts to filter requests as appropriate, as well as utilising a working knowledge of current Document Production and providing quick turnaround service via email and/or an electronic submission tool as well as helping clients to appropriate solutions.
• Utilising client tools and templates in document preparation as required.
• Technical document trouble-shooting support as required within the centre or directly with centre users.
• Performing quality control measures on work produced.
• Managing and prioritising assigned projects to ensure deadlines and expectations are met.
• Acquire and maintain an in-depth working knowledge of the client's working environment and business needs.
• Effective project communication.
• Responsible for continuing to upgrade work skills by participating in company-offered training and development programs and staying abreast of technology changes relevant to this role.

Reports to: Document Centre Manager.

Hours of work: flexible but initially either 8.30-4.30pm or 9.00 to 5pm with at least two and a half days in the office per week.

Location: London.

About you

We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants, so to be considered for this role, you must meet the following skills and experience:

• Experience of administering and effectively managing your own workflow and workloads within a legal or other professional services environment.
• Excellent client service skills, able to relay information in a clear and concise manner, take ownership of job owners' needs and remaining professional at all times under pressure.
• Previous document production experience in a professional services environment.
• Excellent working knowledge of document production practices and technologies.
• Being able to troubleshoot tasks and documents alike and communicating well solutions and sharing knowledge when appropriate.

What’s in it for you?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:

• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.

If you would like to read more information regarding our range of benefits, please visit our Rewards & Benefits page on our website.

Equal opportunities

At CMS, we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise, celebrate, and embrace the diverse talent our society has to offer because we know that to solve big problems, we need the best and brightest minds available to us. In support of this goal, we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.

As a Future Facing Firm, we strongly believe that a career in law should be open to people from all walks of life, because not only does diversity of thought and experience make our firm a stronger and more sustainable business, but it also makes it a more rewarding place to work.

When recruiting, we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in, but don’t feel you meet 100% of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.

We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally, including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index. We are a Level 2 Disability Confident Employer, and we actively encourage applications from people with disabilities, whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle.

If you require assistance, or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process, please contact a member of the Talent team at TalentAcquisition@cms-cmno.com who will be happy to support you.

Ready to apply? Here are the next steps. We look forward to receiving your application online via the CMS careers site. Please contact our Talent Acquisition team if you have any questions. Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.