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- Tasks: Join us as a Collections Officer, managing customer accounts and ensuring smooth payment processes.
- Company: Capital on Tap helps small businesses thrive with innovative credit solutions and a supportive culture.
- Benefits: Enjoy perks like private healthcare, a dog-friendly office, and a fun work environment with games.
- Why this job: Make a real impact while working in a dynamic team that values creativity and inclusivity.
- Qualifications: Previous call centre or collections experience is preferred; strong communication skills are essential.
- Other info: This part-time role offers flexible hours and a chance to grow within a fast-paced fintech.
We’re Capital on Tap. Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.
Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment. This is a Hybrid role, the Collections team work from our Cardiff City Centre Office 3 days per week. Whilst you undergo training, you’ll be required to be in the office 5 days for your first few weeks.
What You’ll Be Doing
- As a Collections Officer, you will be providing the best customer service while managing and carrying out the collection of outstanding accounts.
- You will be getting in touch with customers, discussing payment plans, and keeping accurate records of all interactions and payment statuses.
- Additionally, you will be working with other departments to resolve billing issues and ensure a smooth and positive experience for our customers.
Key Responsibilities:
- Proactively contact customers to discuss outstanding accounts.
- Arrange payment plans to help customers get back on track.
- Provide exceptionally good customer service at all times.
- Keep accurate notes on each customer account.
- Collaborate with other departments to resolve queries.
- Monitor accounts to identify overdue payments.
Shift Patterns Monday to Friday between 8am-2pm. You’ll work a mix of 8am-1pm and 9am-2pm, 20hrs a week.
Requirements:
- Call centre experience.
- Collections and complaints desired within an FCA regulated environment.
- Able to communicate extremely well over the phone.
- Able to negotiate.
- Able to work independently and as part of a team.
Diversity & Inclusion We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
- Salary £14,339 - £18,667pa depending on experience.
- Annual pay review based on performance.
- Private Healthcare including dental and opticians services through Vitality.
- Worldwide travel insurance through Vitality.
- Anniversary Rewards (£130, £265, £400, 4-week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- 15 days holiday (plus bank holidays).
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- 3 free therapy sessions per year.
- Dog Friendly Offices.
- Free drinks and snacks in our offices.
Other Useful Info
- First stage: 30 minute intro and values call with Talent Partner (Video call).
- Final stage: 60 minute experience assessment and team fit interview with two of our Collection Team Leaders (In person).
- Apply using your up to date CV and please take the time to fill out the application questions as these will form part of our decisioning.
Excited to work here? Apply! If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days).
Contact Detail:
Capital on Tap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer - Part Time
✨Tip Number 1
Familiarise yourself with the collections process and customer service best practices. Understanding how to effectively communicate payment plans and resolve billing issues will give you an edge during your interviews.
✨Tip Number 2
Research Capital on Tap's mission and values thoroughly. Being able to articulate how your personal values align with theirs can demonstrate your commitment to their goals and culture.
✨Tip Number 3
Prepare for the interview by practising common collections scenarios. Think about how you would handle difficult conversations with customers and be ready to showcase your negotiation skills.
✨Tip Number 4
Network with current or former employees of Capital on Tap if possible. They can provide insights into the company culture and the expectations for the Collections Officer role, which can help you tailor your approach.
We think you need these skills to ace Collections Officer - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in collections or customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping small businesses and your ability to manage collections effectively. Mention specific examples of how you've successfully handled similar situations in the past.
Answer Application Questions Thoughtfully: Take your time to answer the application questions thoroughly. Highlight your collections experience and explain why you're a good fit for the role, focusing on your communication skills and ability to negotiate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Capital on Tap
✨Showcase Your Customer Service Skills
As a Collections Officer, providing exceptional customer service is key. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations. This will demonstrate your ability to maintain professionalism and empathy.
✨Understand the Role and Company
Familiarise yourself with Capital on Tap's mission and values. Knowing their focus on helping small businesses will allow you to align your answers with their goals during the interview, showing that you're genuinely interested in the role.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving and negotiation skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, particularly when discussing your experience in collections or call centre environments.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the challenges faced by the Collections department. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
