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- Tasks: Solve complex IT issues and support clients with their tech needs.
- Company: Join a growing IT services provider in Greater Manchester.
- Benefits: Enjoy a collaborative environment with opportunities for technical growth.
- Why this job: Perfect for problem-solvers who love client interaction and variety in their work.
- Qualifications: Experience in IT support, strong technical skills, and a proactive mindset required.
- Other info: No management duties, just lead by example and make an impact!
The predicted salary is between 30000 - 42000 £ per year.
We’re partnering with a growing IT services provider in Greater Manchester who are looking to bring in a Senior IT Engineer to join their technical team. This is a hands-on, client-facing role, ideal for someone who enjoys solving complex technical issues while building strong relationships with clients.
You won’t have management responsibilities, but you’ll be a senior figure in the team, expected to lead by example, take ownership of high-level support and project work, and act as a trusted technical advisor to clients.
What you’ll be doing:
- Acting as an escalation point for 2nd/3rd line technical issues across a variety of client environments
- Delivering end-to-end support across servers, networking, cloud platforms (e.g. M365, Azure), VoIP, mobile devices, and MDM tools
- Getting stuck into project work, assisting with planning, implementation, and post-deployment support
- Working closely with clients, helping them get the most from their IT setup, resolving technical problems, and offering clear advice
- Supporting infrastructure design and deployment, both remotely and on-site when needed
- Logging and documenting work accurately, helping to maintain high service standards
- Contributing to process improvement and knowledge sharing across the team
What we’re looking for:
- Proven experience in a similar senior IT support or infrastructure engineering role
- Strong technical skills across Microsoft environments, networking, servers, and cloud-based tools
- A natural problem-solver who thrives in a fast-paced, client-focused environment
- Comfortable engaging with clients, able to translate technical issues into clear, practical solutions
- Detail-oriented and thorough, someone who sees tasks through to completion
- Experience working with ticketing systems, documentation, and best-practice processes
- A proactive mindset & always looking to learn and improve
Nice to have (but not a dealbreaker):
- Exposure to project delivery or involvement in technical change implementations
- Experience with ITIL-aligned processes or working within MSP or service-led environments
This is a great role for someone who enjoys variety, responsibility, and working closely with clients, without the need to manage a team. You’ll be supported by a collaborative group and have plenty of scope to grow technically.
Contact Detail:
Maxwell Bond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Azure, and MDM tools. Being able to discuss your hands-on experience with these platforms during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully resolved complex technical issues in a client-facing environment. This will help you showcase your problem-solving skills and ability to communicate effectively with clients.
✨Tip Number 3
Research the company and its culture to understand their values and approach to client relationships. Tailoring your conversation to align with their ethos can make a positive impression during interviews.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights from them can provide you with valuable information about the team dynamics and expectations, which you can leverage in your discussions.
We think you need these skills to ace Senior IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with cloud solutions, Office 365, and networking. Use specific examples that demonstrate your problem-solving skills and client-facing experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their needs, particularly in delivering end-to-end support and working closely with clients.
Showcase Technical Skills: Clearly outline your technical skills relevant to the job description, such as experience with MDM tools, VoIP, and virtualisation. Use bullet points for clarity and impact.
Highlight Problem-Solving Examples: Include specific instances where you successfully resolved complex technical issues or improved processes. This will demonstrate your proactive mindset and ability to thrive in a fast-paced environment.
How to prepare for a job interview at Maxwell Bond
✨Showcase Your Technical Skills
Be prepared to discuss your experience with cloud solutions, Office 365, and networking. Highlight specific projects where you've successfully implemented these technologies, as this will demonstrate your hands-on expertise.
✨Demonstrate Client Engagement
Since this role is client-facing, share examples of how you've effectively communicated technical issues to non-technical clients. This will show your ability to build strong relationships and provide clear, practical solutions.
✨Problem-Solving Mindset
Prepare to discuss complex technical problems you've solved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your natural problem-solving abilities.
✨Emphasise Continuous Learning
Express your proactive mindset and eagerness to learn. Mention any recent certifications or training you've undertaken, especially related to ITIL processes or cloud technologies, to show that you're committed to professional growth.
