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For Companies At a Glance
- Tasks: Assist members with insurance queries and provide top-notch customer service.
- Company: Join the Early Years Alliance, a leading charity supporting childcare and education in England.
- Benefits: Enjoy 26 days annual leave, birthday leave, and a supportive work environment.
- Why this job: Make a real impact in early years education while developing your skills in a dynamic team.
- Qualifications: Knowledge of insurance, excellent communication skills, and experience with Microsoft Office required.
- Other info: Hybrid working model: 2 days in the office, 3 days at home.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
The Early Years Alliance is the largest early years membership organisation and voluntary sector provider of quality affordable childcare and education in England. An educational charity, the Alliance represents the interests of over 14,000 member settings who deliver care and learning to over 800,000 families every year. We are looking to recruit an Insurance & Membership Adviser.
Benefits:
- 26 days annual leave plus 8 bank holidays, pro rata for part-time employees
- Employer and employee contribution pension scheme
- Birthday leave so you can have a day off for your birthday dedicated to you and your well-being
- Enhanced sickness pay and paid bereavement leave
- Regular access to internal and external learning and development opportunities
- A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity
- Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources
- Savings of up to 25% on O2 Refresh Airtime Plan on any new phone or tablets
- A dedicated mental health First Aider to support your mental well-being
Main duties:
- Answering calls from our members on matters relating to membership, insurance or general organisation related queries.
- The adviser will need to handle informal (first stage) complaints as part of customer service.
- Provide excellent, up to date accurate information and customer service to all Early Years Members, potential members, local authorities, regulatory bodies or members of the public that may contact us.
- Assist in the day-to-day administration of all insurance related queries, this could include processing renewals, new business, taking payment, providing official documentation and answering queries regarding insurance.
- Using the Customer Relationship Management system (Microsoft Dynamics) to track all correspondence with members and new business, including logging phone calls and emails.
- Use the system to create necessary reports when required.
- To handle a broad range of enquiries on early years care and education, by telephone and email, and to ensure a high standard of service is provided in line with our customer care competencies.
- To keep up to date with developments relating to early years care and education and to maintain a resource to be shared with the team.
- To actively promote the membership scheme by assisting with the Membership Strategy, attending national events and exhibitions and by identifying gaps in the service and providing feedback to your line manager.
- To identify cost effective ways in which to promote Alliance products and services and assist in the development and implementation of the membership retention and recruitment strategy.
- Arrange the dispatch of publication and information materials.
- Provide assistance with regards to members' voting rights in preparation for the AGM.
- To identify issues, through your contact with enquirers, that require editorial in Under Five and the Internet/Intranet, and feedback to your line manager.
- To assist the team in developing and ensuring leaflets and information sources online are kept up to date.
- To assist in opening and logging incoming and outgoing mail for the section and to carry out other general duties, including filing, photocopying, scanning etc.
Essential criteria:
- Knowledge of general insurance and an understanding of the principles and practices of insurance.
- Excellent customer service approach.
- Good written and verbal communication skills.
- Proven ability to meet tight deadlines.
- A methodical approach to tasks.
- Ability to prioritise the daily workload.
- Experience of using Microsoft Office.
The role is a hybrid-working arrangement which will consist of 2 days in the office and 3 days at home.
Hours per week: 35
Weeks per year: 52
Virtual interview date: TBC
Please note our virtual interviews take place via Microsoft Teams, you may need to download this prior to your interview.
About The Service
The Alliance is committed to safeguarding and promoting the welfare of children and young people. It is a requirement of all staff that they share this commitment and follow the prescribed policy and procedures to continuously promote a culture of safeguarding across the whole organisation.
The charity is committed to safeguarding and promoting the welfare of children and equal opportunities in employment.
Insurance & Membership Adviser employer: Early Years Alliance
Contact Detail:
Early Years Alliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance & Membership Adviser
✨Tip Number 1
Familiarise yourself with the Early Years Alliance and its mission. Understanding their values and the services they provide will help you align your responses during the interview, showcasing your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Prepare examples from your past experiences where you've successfully managed complaints or challenging interactions, as this will be crucial for the Insurance & Membership Adviser role.
✨Tip Number 3
Get comfortable with Microsoft Dynamics or similar CRM systems. If you have experience using such tools, be ready to discuss how you've used them to track correspondence and manage customer relationships effectively.
✨Tip Number 4
Stay updated on current trends and regulations in early years care and education. This knowledge will not only help you answer queries confidently but also demonstrate your commitment to the sector during the interview.
We think you need these skills to ace Insurance & Membership Adviser
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Insurance & Membership Adviser position. Understand the key responsibilities and essential criteria, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, particularly in handling complaints or insurance-related queries. Use specific examples to demonstrate your skills and how they align with the role.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure that your application is well-written and free of errors. Consider including a brief example of how you've effectively communicated in a challenging situation.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the Early Years Alliance. Mention your understanding of their mission and how your values align with theirs, as well as your enthusiasm for contributing to their goals.
How to prepare for a job interview at Early Years Alliance
✨Know Your Insurance Basics
Make sure you brush up on general insurance principles and practices. Being able to discuss these confidently will show your understanding of the role and impress the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've handled difficult customers in the past. The role requires excellent customer service, so showcasing your ability to manage complaints effectively will be crucial.
✨Familiarise Yourself with Microsoft Dynamics
Since the job involves using a Customer Relationship Management system, it’s beneficial to have a basic understanding of Microsoft Dynamics. If you can, try to get some hands-on experience before the interview.
✨Stay Updated on Early Years Education
Research current developments in early years care and education. Being knowledgeable about the sector will help you answer questions more effectively and demonstrate your commitment to the role.
