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For Companies At a Glance
- Tasks: Support sales by converting inquiries into appointments and providing exceptional customer service.
- Company: Join DigitalKOG, a leading UK marketing agency for retail home improvement businesses.
- Benefits: Enjoy flexible hours, competitive pay, bonuses, generous holiday allowance, and free refreshments.
- Why this job: Be part of a dynamic team in a fun, vibrant environment that values your contributions.
- Qualifications: No specific experience required; full training provided. Must have great interpersonal skills.
- Other info: Perfect for those seeking part-time work with a good work-life balance.
The predicted salary is between 20700 - 30000 £ per year.
DigitalKOG is a Marketing and Advertising Agency with two offices within the UK, and are proud to be the leading UK advertising agency for retail home improvement businesses. As we continue to grow, we're looking for dedicated Sales Support staff to join our Contact Centre Team and help us to deliver great service to our clients.
Why You'll Enjoy Working With Us
- Join a dynamic team: Work with a small, supportive and friendly group of professionals who value your contributions.
- Grow with us: As our brand continues to expand, your hard work and dedication will be recognised and rewarded.
- Enjoy fantastic benefits: Competitive pay, bonuses, a generous holiday allowance, free parking, and refreshments are just a few of the perks you'll enjoy.
- Work in a welcoming environment: Experience a fun, vibrant and positive atmosphere, where your role will be central to our success.
What You'll Do
As Inbound/Outbound Sales Support you'll be playing a key role in making sure the opportunities we create for clients have the best chance of leading to a sale. Here's what you'll be doing:
- Convert inbound online enquiries from customers to appointments for our clients.
- Booking appointments for customers who have enquired through our clients' website.
- Create opportunities with existing customers.
- Warm outbound calls that remind existing customers that our clients are there if they need them, so not your typical cold calling found in many Contact Centres.
- Deliver exceptional customer experiences: As the first point of customer contact for our clients, you'll offer professional, courteous, and personalised assistance to meet the needs of each individual.
- Stay Organised: Handle administrative tasks, effectively manage the Salespeople's diaries and keep the operation running smoothly.
Your Working Hours
This role is perfect for those looking for flexible working with the comfort of a stable job. Typically, our team work 30 hours per week including some weekends and Bank Holidays, but hours are flexible around your needs, our role is ideal for those looking for a good work-life balance or part-time work with consistent hours.
Who We're Looking For
We're seeking someone who is passionate about converting interest to opportunity and providing great customer experiences.
- Experience: Previous experience on the phone or in a sales environment is beneficial but not always essential. Full training is provided.
- Skills: Excellent interpersonal and organisational abilities with a reliable work ethic.
- Personality: A friendly and approachable demeanour, combined with a professional attitude.
Ready to Join Our Team?
If you're excited about becoming part of our growing company and contributing to our success, we'd love to hear from you. Please submit your CV. Take the next step in your career with a company that values your contributions and offers a supportive, engaging workplace. We can't wait to welcome you on board.
Inbound/Outbound Sales Support employer: TipTopJob
Contact Detail:
TipTopJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound/Outbound Sales Support
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding DigitalKOG's focus on retail home improvement businesses will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Practice your phone communication skills. Since this role involves inbound and outbound calls, being comfortable and confident on the phone is crucial. Consider role-playing with a friend to simulate customer interactions.
✨Tip Number 3
Highlight your organisational skills. As the role requires managing diaries and administrative tasks, be prepared to discuss how you stay organised and handle multiple responsibilities effectively.
✨Tip Number 4
Showcase your customer service mindset. Be ready to share examples of how you've provided exceptional customer experiences in the past, as this will resonate well with the hiring team looking for someone passionate about client satisfaction.
We think you need these skills to ace Inbound/Outbound Sales Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or customer service. Emphasise any previous roles where you converted inquiries into sales or provided exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention why you are excited about the opportunity at DigitalKOG and how your skills align with their needs.
Highlight Your Interpersonal Skills: In your application, focus on your interpersonal skills and ability to connect with customers. Provide examples of how you've successfully engaged with clients in past roles.
Show Enthusiasm for Flexibility: Since the role offers flexible hours, express your appreciation for this aspect in your application. Mention how this flexibility aligns with your work-life balance needs and how it can enhance your productivity.
How to prepare for a job interview at TipTopJob
✨Show Your Passion for Sales
Make sure to express your enthusiasm for sales and customer service during the interview. Share examples of how you've successfully converted interest into opportunities in previous roles, even if they were not in a formal sales environment.
✨Demonstrate Your Organisational Skills
Since the role involves managing diaries and administrative tasks, be prepared to discuss how you stay organised. You could mention tools or methods you use to keep track of appointments and tasks, showcasing your ability to handle multiple responsibilities.
✨Prepare for Customer Interaction Scenarios
Anticipate questions about how you would handle various customer interactions. Think of scenarios where you provided exceptional service or resolved issues, and be ready to explain your approach and the outcomes.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
