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- Tasks: Assist with Right to Buy applications and provide customer support in a dynamic team.
- Company: Join Dudley Metropolitan Borough Council, dedicated to community service and inclusion.
- Benefits: Enjoy part-time hours, flexible work options, and opportunities for personal development.
- Why this job: Make a real impact while gaining valuable experience in a supportive environment.
- Qualifications: Customer service experience and a proactive attitude are essential.
- Other info: Online applications only; support available for applicants needing assistance.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen in the Right to Buy and Leasehold section of the Income Collection Team. This permanent part-time vacancy is for the role of Right to Buy and Leasehold Management Assistant (RTBL), working within the wider Income Collection Team. The purpose of the role is to assist in the direct provision of front-line Income, Right to Buy and Leasehold services.
As a RTBL you will:
- Process Right to Buy applications from application stage until they are sent to Legal for completion.
- Answer both simple and complex Right to Buy and Leaseholder queries.
- Provide support to Income Management Officers in the delivery of a professional and proactive arrears recovery service.
- Assist in the direct provision of administrative duties for income management.
We are a team that deliver high performance and good customer service, and the successful candidate will have experience of delivering good customer service and achieving performance targets within a busy team environment.
The full Job Description and Person Specification is attached for your reference, but if you would like any further information, please contact Ali Hickinbottom direct at ali.hickinbottom@dudley.gov.uk.
All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.
If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications.
If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk.
Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.
Right to Buy & Leasehold Management Assistant employer: WMJobs
Contact Detail:
WMJobs Recruiting Team
ali.hickinbottom@dudley.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Right to Buy & Leasehold Management Assistant
✨Tip Number 1
Familiarise yourself with the Right to Buy and Leasehold processes. Understanding the key stages of applications and common queries will help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will highlight your ability to provide excellent support to both colleagues and customers in a busy environment.
✨Tip Number 3
Network with current or former employees of Dudley Metropolitan Borough Council. They can provide valuable insights into the team culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for potential interview questions related to income management and arrears recovery. Being ready to discuss these topics will show your commitment to the role and your understanding of the responsibilities involved.
We think you need these skills to ace Right to Buy & Leasehold Management Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Right to Buy & Leasehold Management Assistant position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Customer Service Experience: Since the role involves delivering good customer service, make sure to emphasise any previous experience you have in customer-facing roles. Use specific examples to demonstrate how you've successfully handled queries or resolved issues.
Follow Anonymisation Guidelines: Ensure that you remove your name and date of birth from all attachments before uploading them to your application. This is crucial for complying with the anonymisation process outlined by Dudley Metropolitan Borough Council.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at WMJobs
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Right to Buy & Leasehold Management Assistant. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as processing applications and handling queries.
✨Showcase Customer Service Skills
Since the role involves delivering good customer service, think of specific examples from your past experiences where you successfully managed customer interactions. Highlight your ability to handle both simple and complex queries effectively.
✨Prepare for Performance Questions
The team values high performance and achieving targets. Be ready to discuss how you've met or exceeded performance goals in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
