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- Tasks: Manage key enterprise accounts and ensure client satisfaction through effective onboarding and engagement.
- Company: Join a fast-growing SaaS company focused on employee development and organisational engagement.
- Benefits: Enjoy a high-impact role with opportunities for leadership and professional growth.
- Why this job: Be part of a mission-driven team making a real difference in employee wellbeing and development.
- Qualifications: 5+ years in customer success or account management within B2B SaaS, with experience in strategic accounts.
- Other info: Ideal for those passionate about people development and looking to shape customer success practices.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a mission-led, fast-scaling SaaS organisation delivering an innovative platform designed to support employee personal development and organisational engagement. With global clients across multiple sectors, the platform enables businesses to run powerful programs that foster growth, retention, and connection.
Backed by recent investment and entering a new phase of strategic expansion, the company is now seeking a Senior Customer Success Manager to join their team and lead relationships with key enterprise clients.
This is a fantastic opportunity to step into a high-impact role managing a portfolio of strategic, high-value accounts. As the Senior Customer Success Manager, you’ll work closely with senior HR, L&D, and Talent stakeholders to ensure successful implementation, ongoing engagement, and long-term client satisfaction.
You will be central to shaping and improving customer success practices, with a pathway toward leadership for the right candidate.
Key Responsibilities- Manage the full customer lifecycle for a portfolio of large enterprise accounts
- Lead onboarding and training to ensure clients launch successfully and with confidence
- Build and maintain strong relationships with senior client stakeholders across HR & L&D Talent functions
- Design and execute strategic success plans tailored to customer goals
- Conduct regular check-ins and Quarterly Business Reviews (QBRs), sharing insights and results
- Collaborate with internal teams (sales, product, support) to advocate for customer needs
- Proactively identify risks and opportunities to drive retention and growth
- Contribute to the evolution of customer success tools, processes, and documentation
You will probably have 5 years + experience in customer success or account management within a B2B SaaS environment. Proven track record managing strategic accounts in the £25k to £100k+ range. Experience working with senior HR, L&D, or Talent stakeholders. Passion for people development, employee experience, or wellbeing.
Customer Success Manager employer: Inventum Group
Contact Detail:
Inventum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network with professionals in the SaaS industry, especially those who work in customer success roles. Attend relevant webinars or industry events to connect with potential colleagues and learn about best practices in managing enterprise accounts.
✨Tip Number 2
Familiarise yourself with the latest trends in employee development and engagement. Understanding the challenges and opportunities in these areas will help you speak confidently about how you can add value to the company and its clients.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed strategic accounts. Highlight your ability to build relationships with senior stakeholders and how you've contributed to customer satisfaction and retention.
✨Tip Number 4
Research the company's platform and its unique features. Being knowledgeable about their offerings will allow you to demonstrate your enthusiasm for the role and how you can effectively advocate for customer needs.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or account management, especially within a B2B SaaS environment. Emphasise your track record with strategic accounts and any specific achievements that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for employee development and wellbeing. Mention how your experience aligns with the company's mission and how you can contribute to their growth and client satisfaction.
Highlight Key Skills: In your application, emphasise skills such as relationship management, strategic planning, and collaboration with internal teams. Provide examples of how you've successfully managed client relationships and driven retention in previous roles.
Showcase Your Understanding of the Role: Demonstrate your understanding of the Senior Customer Success Manager role by discussing how you would approach onboarding, training, and maintaining relationships with senior stakeholders. Use specific examples from your past experiences to illustrate your points.
How to prepare for a job interview at Inventum Group
✨Understand the Company Mission
Before your interview, make sure you understand the company's mission and values. This SaaS organisation is focused on employee personal development and organisational engagement, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Experience
Highlight your experience in customer success or account management, especially within a B2B SaaS environment. Be ready to share specific examples of how you've managed strategic accounts and driven client satisfaction.
✨Prepare for Stakeholder Engagement
Since you'll be working closely with senior HR, L&D, and Talent stakeholders, prepare to discuss your approach to building and maintaining strong relationships. Think of examples where you've successfully engaged with senior clients.
✨Demonstrate Strategic Thinking
Be ready to talk about how you would design and execute strategic success plans tailored to customer goals. Consider discussing any past experiences where you identified risks and opportunities that led to retention and growth.
