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- Tasks: Deliver frozen meals and provide exceptional customer service while working in a chilly coldstore.
- Company: Join Wiltshire Farm Foods, the UK's largest ready-meal supplier, dedicated to making a real difference.
- Benefits: Enjoy £12.60 per hour, 33 days holiday, and perks like retail discounts and a pension scheme.
- Why this job: Be the face of our business, meet amazing people, and contribute to a meaningful cause.
- Qualifications: Must have a full UK manual driving licence and experience in customer service.
- Other info: Flexible hours, team movement encouraged, and protective clothing provided for cold conditions.
This position is working 24 hours per week, any 3 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). As such, you will enjoy meeting people and always be willing to go above and beyond what is expected.
Along with this, you will be working within our coldstore that runs at a chilly -20ºc. Protective clothing designed to deal with this temperature will be provided along with breaks to warm up and have a hot drink when necessary. You will need to work as part of the wider team always looking to help out the office team. We encourage movement between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We’re passionate about Making a Real Difference to people’s lives with delicious and nutritious meals for everyone to enjoy. £12.60 per hour + bonus + company benefits. Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready-meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old-fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing.
- Deliver frozen meals to our customers in a timely manner
- Picking orders within the coldstore
- Using our app to update customers deliveries
- Delivering exceptional customer service at all times
- Undertake pre-shift inspection of your van
- Drive safely, responsibly and within the law
- Clean and refuel your van as and when needed
- Contact the office with any discrepancies or delays
- Ensure customer confidentiality
- Helping the office team and picking team when required
- Reporting health and safety, stock quality and mechanical issues
- Assist the team if another member of the team is absent or on holiday
- Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Essential:
- Experience within a customer service-based role
- Full UK Manual Driving Licence
- Basic computer literacy including use of phone apps
- Evidence of work stability
- Basic secondary education
Desirable:
- Experience of multi-drop delivery role
- Experience within a care-based role
- Warehouse experience
- Health & Safety awareness
Personal Qualities:
- Friendly, approachable and reliable
- Passionate about delivering excellent customer service
- Good attendance and timekeeping
You must have held a UK manual driving licence for at least 2 years. All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure.
Competitive salary - accredited Living Wage employer
- 33 days holiday per year, including bank holidays (which are considered a normal working day)
- Option to purchase up to 5 additional days holiday per year
- Discretionary annual bonus scheme
- Pension scheme - employer matched contributions up to 4%
- Life assurance scheme worth at least 1x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of. We develop a range of products designed to enhance health and well-being for all our customers. We are driven by a passion for service and dedicated to feeding some of the UK’s most vulnerable people. We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040. Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer. We embrace inclusion, empowering individuals from diverse backgrounds. Our commitment to making a real difference extends to customers, communities, and staff and we’re on a mission to build an inclusive workplace where everyone reaches their full potential.
Customer Delivery Driver/Picker employer: apetito UK
Contact Detail:
apetito UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Driver/Picker
✨Tip Number 1
Show your passion for customer service during the interview. Since this role is all about delivering exceptional service, share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 2
Familiarise yourself with the company’s values and mission. Understanding how Wiltshire Farm Foods aims to make a difference in customers' lives will help you align your answers with their goals during the interview.
✨Tip Number 3
Prepare to discuss your experience with cold storage or delivery roles. If you have any relevant experience, be ready to highlight it, as it shows you're familiar with the working conditions and responsibilities.
✨Tip Number 4
Demonstrate your teamwork skills. Since the role involves working closely with both the office and picking teams, be prepared to talk about how you’ve successfully collaborated with others in past jobs.
We think you need these skills to ace Customer Delivery Driver/Picker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any driving roles. Emphasise your ability to interact positively with customers, as this is crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your willingness to go above and beyond. Mention your experience with cold environments if applicable, and how you can contribute to the team.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as basic computer literacy and your full UK manual driving licence. If you have experience in multi-drop delivery or care-based roles, make sure to include that too.
Show Enthusiasm for the Company: Research Wiltshire Farm Foods and mention their commitment to making a real difference in people's lives in your application. Show that you align with their values and are excited about the opportunity to be part of their team.
How to prepare for a job interview at apetito UK
✨Show Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be prepared to share examples from your past experiences. Highlight situations where you went above and beyond for a customer, as this will demonstrate your commitment to making a real difference in people's lives.
✨Demonstrate Team Spirit
This position requires working closely with the office and picking teams. Be ready to discuss how you've collaborated with others in previous roles. Emphasise your willingness to help out and adapt to different team dynamics, as flexibility is key in this job.
✨Prepare for Cold Conditions
Working in a coldstore at -20ºC is part of the job, so it’s important to show that you’re comfortable with this environment. Mention any previous experience you have in similar conditions or express your readiness to handle the cold effectively, including wearing protective clothing.
✨Highlight Your Driving Experience
As a delivery driver, your driving skills are crucial. Make sure to discuss your driving history, including your UK manual driving licence and any relevant experience in multi-drop deliveries. This will reassure the interviewer of your capability to drive safely and responsibly.
