Facilities Manager - Icon and Retail Sites

Division: THG Shared Services

Location: UK, Manchester

Job Type: Full-time

About THG:

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

Locations: Icon 1 and Retail Sites

About Central Functions:

Central Functions is formed of the teams and people that serve the entire business. These people are integral to the smooth running of the business; ensuring everyone is paid on time, that materials are sourced and arrive promptly, that we meet our legal obligations and that our health, safety, and security is safeguarded.

About the Facilities Department and the Role:

The Facilities team is responsible for maintaining THG sites, ensuring that all colleagues and visitors are in a clean, safe and functional environment while on site. THG is seeking a Facilities Manager professional to oversee the delivery of the overall Facilities Management strategy and service, while providing clear reporting KPIs to key internal stakeholders. FM will manage all service lines and streams including, but not limited to, hard services, soft services and life cycle asset management as well as manage the human resources aspect of the FM team across your area of responsibility.

As a Facilities Manager you will:

• Manage, lead, and support a team of direct reports on-site which will include soft and hard services support staff.
• Manage, supervise, and coordinate all aspects of 3rd party contractor works on-site, in adherence to the Contractor Management policy.
• Manage all aspects of FM health and safety, in full adherence to THG H&S management policies.
• Review RAMS, risk assess and manage/issue permits as needed alongside the site H&S rep.
• Audit and manage site specifics internal compliance systems and PPM’s to an agreed schedule.
• Administer the delivery of on-site maintenance agreements across a wide range of support services for both statutory and non-statutory maintenance, including fire safety systems, heating, air conditioning, cleaning, waste etc.
• Ensure compliance across multiple sites of responsibility that THG align with government regulations, health and security standards and energy efficiency initiatives/commitments.
• Manage and forecast budgets for site maintenance and staffing, providing the Facilities Control department with monthly updates.
• Market test, create and manage tender documents and present returns for the supply of goods or services.
• Present updates in formats that can be reviewed at all levels within the business to demonstrate progress and the management of risks.
• Manage and develop core BMS systems at each location, using its output to inform decisions and prompt initiatives.
• Develop team members and direct reports, ensuring experience and knowledge is shared, creating a positive working culture within your sub-team.

What skills and experience do I need for this role?

• IOSH Managing Safely qualification.
• 5+ Years Facilities Management Experience.
• Experience of working across at least one of the below sectors: Offices, Hospitality/Events, Leisure/Recreation, Data Centres.
• Interpersonal, relationship-building and networking skills with internals and external supply chain.
• Procurement and negotiation skills through tender packages.
• Ability to multitask and prioritise your workload.
• Teamwork skills and the ability to lead, develop and motivate others.
• Microsoft Suite Competent (Word, Excel, PowerPoint).
• Practical, flexible, and innovative approach to work, not just the direct management of reports.
• In-depth knowledge of facilities maintenance and compliance requirements.
• Understanding of technical drawings and the associated O&M management at each responsible site.
• Account Management and responsibility of certain accounts within a portfolio.
• Flexibility to work OOH or on call (Subject to discussion).
• Full UK Driving licence.

Beneficial:

• NEBOSH Gen Cert or H&S Diploma.
• Experience using specific Facilities Management software and platforms.
• Contract Management and authoring with service providers.

What’s in it for me?

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
• Enhanced Leave: 25 days annual leave plus bank holidays.
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave. Buy back up to 3 days each year.
• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.
• Other Perks: Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Access to on-site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.