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- Tasks: Lead customer success initiatives and manage 20 key accounts in EMEA.
- Company: Join a pioneering company transforming AI deployment with an enterprise-grade platform.
- Benefits: Enjoy autonomy, growth opportunities, and the chance to shape the customer success function.
- Why this job: Be part of an elite team tackling AI challenges and making a significant impact.
- Qualifications: Experience in customer success or account management is preferred.
- Other info: This is a unique opportunity to be the first Customer Success hire in EMEA.
The predicted salary is between 43200 - 72000 Ā£ per year.
Iām exclusively retained on a 1st Customer Success hire for EMEA. By the close of this message, it will be clear why I think you could be right for the role.
About: Founded by data industry veterans, they enable organisations to deploy AI in production through an enterprise-grade platform. 95% of all AI initiatives fail, and this is the problem they have solved and monetised in a MASSIVE way - Every single AI and LLM model on the planet needs to be governed and their solution does just that and more. For engineering teams deploying AI in production, they deliver unified infrastructure across all data assets with enterprise-grade performance.
You could be part of this elite team working with an elite product. Their success has largely been with enterprise accounts - serving 50+ enterprise customers. This is your opportunity to come in and capitalise on great customer relationships to further expand and deepen.
Why Now? This role offers a huge opportunity to be the 1st CS in EMEA.
What the Job is:
- Full ownership of the CS function in EMEA
- Looking after 20 accounts - growing quickly
- Huge autonomy of how to scale and grow the CS function in EMEA
Customer Success Manager employer: Orama Solutions
Contact Detail:
Orama Solutions Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Customer Success Manager
āØTip Number 1
Familiarise yourself with the company's AI platform and its unique selling points. Understanding how their solution addresses the challenges of AI deployment will help you articulate your value during discussions.
āØTip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable in your conversations.
āØTip Number 3
Prepare to discuss your experience with enterprise accounts and customer success strategies. Highlight specific examples where you've successfully managed relationships and driven growth, as this will resonate well with the role's requirements.
āØTip Number 4
Showcase your understanding of the EMEA market and its nuances. Being able to speak to regional challenges and opportunities will demonstrate your readiness to take ownership of the CS function in this area.
We think you need these skills to ace Customer Success Manager
Some tips for your application š«”
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Customer Success Manager. Highlight your understanding of AI and enterprise solutions in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer success, particularly with enterprise accounts. Emphasise any previous roles where you had ownership of customer relationships or functions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to grow and scale functions. Mention specific achievements in previous roles that demonstrate your capability to manage and expand customer relationships.
Showcase Relevant Skills: In your application, highlight skills that are crucial for the role, such as communication, problem-solving, and strategic thinking. Provide examples of how you've successfully used these skills in past positions.
How to prepare for a job interview at Orama Solutions
āØUnderstand the Product
Make sure you have a solid grasp of the company's AI platform and how it benefits enterprise customers. Familiarise yourself with their unique selling points and be ready to discuss how you can leverage these in your role.
āØShowcase Your Customer Success Experience
Prepare examples from your past roles where you've successfully managed customer relationships, particularly in a B2B environment. Highlight any experience you have with enterprise accounts, as this will be crucial for the role.
āØDemonstrate Strategic Thinking
Since you'll have autonomy in this role, be prepared to discuss your vision for scaling the Customer Success function in EMEA. Think about strategies you've implemented before and how they could apply to this new position.
āØAsk Insightful Questions
Prepare thoughtful questions that show your interest in the companyās future and the challenges they face in the EMEA market. This not only demonstrates your enthusiasm but also helps you gauge if the company aligns with your career goals.
