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For Companies At a Glance
- Tasks: Engage customers and provide tailored solutions in a dynamic retail environment.
- Company: Join Three UK, a leader in connectivity, dedicated to empowering communities and closing the digital divide.
- Benefits: Enjoy a competitive salary, free staff handset, generous holiday allowance, and exclusive discounts.
- Why this job: Be part of a supportive team that values diversity and fosters personal growth while making a real impact.
- Qualifications: No prior experience needed; just bring your passion for customer service and a willingness to learn.
- Other info: We embrace diversity and are committed to creating an inclusive workplace for everyone.
Company Description
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on your store's performance.
Hours: 20 hours across 4 days per week, including weekends on a rotation basis.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
The Three Store in Chester is located in the city centre, surrounded by historic architecture, a range of shops and cafes, and just a short walk from the famous Chester Rows and Chester Cathedral. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first-class customer service.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities:
- Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
Qualifications
It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.
Key qualities include:
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.
Additional Information
We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.
At Three, we offer a range of benefits:
- A free staff handset + unlimited sim card
- 4.5% employer pension contribution
- Life assurance
- Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!
We’re excited to receive your application to join Team Three!
Retail Customer Advisor (Chester) - 20 hours employer: Three UK
Contact Detail:
Three UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor (Chester) - 20 hours
✨Tip Number 1
Familiarise yourself with Three UK's products and services. Understanding the latest mobile technology and how it benefits customers will help you engage effectively during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've positively impacted customer experiences in previous roles. This will demonstrate your ability to meet the needs of customers at Three.
✨Tip Number 3
Research the company culture at Three UK. Being able to articulate how your values align with their commitment to inclusivity and community will set you apart as a candidate who truly fits the team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about team dynamics or growth opportunities shows you're genuinely invested in becoming part of the team.
We think you need these skills to ace Retail Customer Advisor (Chester) - 20 hours
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Retail Customer Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your passion for customer service in your CV and cover letter. Provide specific examples of how you've successfully engaged with customers or resolved issues in previous roles, as this is crucial for the role at Three UK.
Highlight Team Collaboration: Mention any experiences where you worked effectively within a team. Three UK values collaboration, so demonstrating your ability to contribute positively to a team environment will strengthen your application.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Mention why you want to work specifically for Three UK and how you can contribute to their mission of connecting people and communities.
How to prepare for a job interview at Three UK
✨Show Your Customer Focus
As a Retail Customer Advisor, your primary role is to deliver exceptional customer service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your passion for customer satisfaction.
✨Understand the Company Values
Three UK values inclusivity and community. Familiarise yourself with their mission and values before the interview. This will help you align your answers with what they stand for and show that you're a good cultural fit.
✨Demonstrate Team Collaboration
The role requires working well within a team. Think of instances where you've successfully collaborated with others to achieve a goal. Highlighting your teamwork skills will show that you can contribute positively to their high-performing environment.
✨Prepare for Problem-Solving Scenarios
You may be asked to solve hypothetical customer issues during the interview. Practice articulating your thought process and approach to resolving problems. This will showcase your resourcefulness and proactive attitude, which are key qualities for this role.
