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- Tasks: As a Contract Support Officer, you'll manage access control and ensure safety across various sites.
- Company: Ward Security provides top-notch security solutions to businesses across the UK.
- Benefits: Enjoy flexible hours, discounted gym memberships, retail vouchers, and a 24/7 Employee Assistance programme.
- Why this job: Join a supportive team with growth opportunities and a focus on wellbeing and inclusivity.
- Qualifications: Must have a valid SIA licence, customer service experience, and excellent communication skills.
- Other info: Full flexibility is essential; cover for sickness and events may be required.
Are you looking to gain more experience within the security industry? Are you an experienced security officer looking for flexible hours across multiple sites in South East UK and would like the opportunity to apply your skills and experience within the South team at Ward?
As a Contract Support Officer you will be the access control to the building, meeting and greeting visitors, contractors and staff. You will be vigilant and be the first point of call for any suspicious activity. Within this role, you will carry out ID checks, respond to emergencies and provide information to all staff and visitors.
The successful candidate will need to have customer service experience and excellent personal presentation, as these sites can be very busy dealing with members of the public, outside working, patrolling and Front of House duties as required. The suitable candidate will be able to cover sickness, holidays and events when required, including last minute cover when contacted. Full flexibility is a must for this role.
- Pay Rate: £12.70 per hour
- Shift Pattern: Days, Nights and Weekends (full flexibility required)
- Location: Sites based in South regions
Role Requirements:
- Door Supervisor SIA licence and UK Driving licence and use of own vehicle (essential)
Main Duties:
- To provide the security measures necessary for the safeguarding of the property and people within the premises
- Cover reception duties if/when required (Front of House experience is desired)
- To protect the premises from possible unauthorised entry by use of force or illegal instruments whereby a loss of goods may result in subsequent damage to the client’s business.
- To ensure effective security of the assigned patrol locations against damage by fire, water, theft or vandalism.
- To detect, where possible, those responsible for losses or malicious damage to the client’s property.
- To ensure that all persons wishing to enter the premises are fully identified as belonging to either the authorised client’s personnel or visitors whom the client management can verify.
- To ensure that all reasonable instructions the client issues are implicitly and swiftly acknowledged.
- To provide a robust and efficient emergency response system to any emergency within the premises/building.
- To offer advice/assistance to staff and visitors
- Protect the premises, property and personnel from theft, damage and violence
- Patrol the site and buildings to prevent fire, flood, theft and damage
- To deter unauthorised activity
- Search premises and people as instructed
- Provide access to cleaners and maintenance staff as instructed
- Provide first aid response
- Provide staff to assist, as directed, in support of programmes, corporate events and functions
- Checking and validating all staff, visitors and contractors passes
- Issue and log keys; ensure their security and safe return after use
- Operating, monitoring and responding to installed security and safety systems including CCTV, access control, intruder and fire alarms
- Maintaining a log of occurrences
- Production of incident reports
- Direct and assist visitors
- Locking and unlocking of offices as necessary
- Checking of firefighting equipment
- Monitoring and overseeing the effective performance of security equipment
- Comply with and operate site security instructions and policies
- Comply with and operate site emergency and Health & Safety procedures; respond as necessary to emergencies, including assistance to the emergency services in the event of fire/bomb threats
Must Haves:
- Valid SIA licence
- Valid CCTV licence (desired, not essential)
- UK Drivers licence (preferable)
- Proven work experience as a Security Officer (minimum 1 year)
- Experience in Front of House/Reception duties
- Excellent customer service and communication skills
- High level of self-presentation
- IT literate - Ability to operate detecting systems and emergency equipment
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges
Who We Are: Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
Why Work For Us? Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits. We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path. To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Contract Support Officer - South - England employer: Ward Security
Contact Detail:
Ward Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer - South - England
✨Tip Number 1
Familiarise yourself with the specific security protocols and emergency procedures relevant to the role. Understanding these will not only help you during the interview but also demonstrate your commitment to safety and preparedness.
✨Tip Number 2
Network with current or former employees of Ward Security. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Contract Support Officer position.
✨Tip Number 3
Highlight your customer service experience in conversations or interviews. Since this role involves interacting with the public, showcasing your ability to handle various situations with professionalism will set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your flexibility and availability during the interview. Given the need for last-minute cover and varied shifts, demonstrating your willingness to adapt will show that you're a reliable candidate for the role.
We think you need these skills to ace Contract Support Officer - South - England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and customer service. Emphasise any previous roles that involved access control, emergency response, or Front of House duties.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your flexibility and willingness to cover shifts, as well as your SIA licence and any other relevant qualifications.
Highlight Key Skills: In your application, focus on key skills such as communication, problem-solving, and self-presentation. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ward Security
✨Showcase Your Customer Service Skills
As a Contract Support Officer, you'll be interacting with the public regularly. Be prepared to discuss your previous customer service experience and how you handle difficult situations. Share specific examples that highlight your communication skills and ability to remain calm under pressure.
✨Demonstrate Flexibility
This role requires full flexibility in terms of hours and locations. During the interview, emphasise your willingness to adapt to changing schedules and cover shifts at short notice. Mention any past experiences where you've successfully managed unexpected changes.
✨Highlight Your Security Knowledge
Make sure to brush up on your knowledge of security protocols and emergency response procedures. Be ready to discuss your understanding of access control, ID checks, and how to respond to suspicious activity. This will show that you're not only qualified but also proactive about safety.
✨Present Yourself Professionally
Given the emphasis on personal presentation in this role, ensure you dress appropriately for the interview. A smart appearance can make a strong first impression. Additionally, practice good body language and maintain eye contact to convey confidence and professionalism.
