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- Tasks: Manage and deliver engaging programmes while ensuring top-notch customer experience.
- Company: Join London Business School, a global leader in business education and innovation.
- Benefits: Enjoy 27 days annual leave, a generous pension, and a free gym membership.
- Why this job: Be part of a vibrant community that values inclusion and personal growth.
- Qualifications: Experience in events management and mastery of online delivery tools required.
- Other info: Flexible hybrid working environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Events Management professional looking for their next challenge in a world class organisation? London Business School’s Customer Experience Team is ultimately responsible for the customer experience of participants and clients and the Delivery Team is accountable for the project management and budget management of the business’s custom clients and open programmes and for the seamless delivery of outstanding programmes across the globe.
As the successful candidate you’ll provide outstanding quality and customer experience in the preparation, delivery and wrap-up of every programme while providing excellent customer service to all stakeholders. You’ll be the point of contact for, and link between, programme stakeholders and an exemplary brand ambassador for LBS in all interactions. As an integral part of the team, you’ll be customer facing, acting as the face of LBS specialising in creating moments that matter for our clients and the School.
Main Responsibilities
- Plan and deliver a range of programmes in accordance with well-defined processes, to ensure the successful delivery of learning programmes.
- Understand and oversee programme collateral requirements and actively contribute in defining and continuously improving the accurate production of learning materials to support the delivery of programmes and learning activities.
- Set up and manage programme learning platforms.
- Apply brand consistency across programme materials.
- Print, collate and ship programme materials (as required).
- Monitor the completion of standard processes and activities to ensure regulatory compliance.
- Build sound relationships and act as key contact for programme stakeholders.
- Monitor and review financial activity for own area to ensure the accurate completion of standard financial processes within budget and the provision of up-to-date information to support decision making.
- Understand programme budgets, financial tools and follow processes.
Who we are looking for
- Experience in programme/events delivery/management (including preparation, delivery and wrap up activities).
- Mastery of online learning delivery tools (Zoom/MS Teams/Webex).
- Customer centric with a passion for delivering outstanding customer experience.
- Comfortable in dealing with ambiguity and embracing change in a fast paced environment.
- Confident presenter and facilitator, comfortable leading online classes through social and networking activities.
Why London Business School
London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive environment.
What you can expect from us
- Generous annual leave of 27 days plus extra between Christmas and New Year.
- Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution).
- Free onsite gym and swimming pool.
- Amazing range of professional development to support your career path.
- Enhanced cycle to work scheme.
- Wellbeing offering to support your physical, mental and financial health.
- Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.
All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.
Our commitment to driving inclusion and belonging
We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying. Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.
Events Delivery Programme Manager - London Business School ,Regents Park,, NW1 4SA employer: London Business School
Contact Detail:
London Business School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Delivery Programme Manager - London Business School ,Regents Park,, NW1 4SA
✨Tip Number 1
Familiarise yourself with the specific programmes and events that London Business School offers. Understanding their unique approach to customer experience will help you tailor your conversations and demonstrate your genuine interest in their mission.
✨Tip Number 2
Network with current or former employees of London Business School, especially those in the Customer Experience Team. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your discussions.
✨Tip Number 3
Showcase your proficiency with online learning delivery tools like Zoom, MS Teams, and Webex. Consider preparing a brief demonstration or example of how you've successfully used these platforms in past roles to enhance the customer experience.
✨Tip Number 4
Prepare to discuss how you handle ambiguity and change in fast-paced environments. Think of specific examples from your previous experiences where you successfully navigated challenges, as this aligns with the qualities they are looking for in a candidate.
We think you need these skills to ace Events Delivery Programme Manager - London Business School ,Regents Park,, NW1 4SA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in events management and programme delivery. Use specific examples that demonstrate your ability to manage budgets, oversee learning platforms, and deliver outstanding customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your experience with online learning tools. Mention how you can contribute to the London Business School's mission of creating impactful learning experiences.
Highlight Relevant Skills: Emphasise skills such as project management, financial oversight, and stakeholder engagement. Be sure to mention your comfort with ambiguity and change, as these are key traits for the role.
Showcase Your Presentation Skills: Since the role involves leading online classes and facilitating networking activities, include examples of your presentation experience. This could be from previous roles or any relevant training you've undertaken.
How to prepare for a job interview at London Business School
✨Showcase Your Event Management Experience
Be prepared to discuss your previous experience in programme and event delivery. Highlight specific examples where you successfully managed the preparation, delivery, and wrap-up of events, demonstrating your ability to handle various aspects of event management.
✨Demonstrate Customer-Centric Mindset
Since the role focuses on providing outstanding customer experience, share instances where you went above and beyond for clients or stakeholders. Emphasise your passion for customer service and how it aligns with the values of London Business School.
✨Familiarise Yourself with Online Learning Tools
As mastery of online learning delivery tools is essential, ensure you are well-versed in platforms like Zoom, MS Teams, and Webex. Be ready to discuss how you've used these tools effectively in past roles, especially in leading online classes or networking activities.
✨Prepare for Questions on Budget Management
Understand the basics of programme budgets and financial processes. Be ready to answer questions about how you've monitored financial activity in previous roles and how you ensure compliance with budgetary constraints while delivering high-quality programmes.
