Implementation Advisor - London - London

The NHS Business Services Authority (NHSBSA) is an arm's length body of the Department of Health and Social Care, supporting the NHS, its workforce, and millions of UK citizens. We operate at scale, enabling the flow of £100 billion in NHS funds annually and powering services that touch every part of the health and social care system.

We’re looking for a passionate and driven individual to join our Readiness and Implementation team as part of the Future Workforce programme - a nationally significant digital programme designed to support workforce transformation across England and Wales. In this role, you’ll support NHS organisations in their optimisation of ESR, the current workforce solution and preparing for the transition to the future solution, providing expert guidance, driving strategic readiness, and ensuring stakeholders are equipped to optimise and embrace the future solution.

Main duties of the job:

• Provide hands-on support and guidance to user organisations in their optimisation of the current NHS workforce system (ESR), and working with them in preparing for, and implementing the future NHS workforce solution.
• Drive the strategic priorities of the programme, ensuring excellent service.
• Lead and support optimisation initiatives with user organisations, including the creation of project plans, delivery of workshops and webinars, and provision of expert advice to enhance use of ESR.
• Collaborate with user organisations to ensure robust ESR optimisation project plans are in place as part of wider readiness.
• Assist Implementation Managers in developing and delivering readiness frameworks.
• Collect, analyse and share relevant data and insights relating to ESR optimisation and organisational readiness.
• Report on project progress, emerging risks, and interdependencies.
• Build and maintain strong, collaborative relationships with stakeholders across user organisations, promoting engagement in both current ESR optimisation and future system rollout.
• Deliver targeted education and training to support ESR optimisation and promote a self-service culture, driving improved user experience.
• Encourage effective use of rollout materials and guidance, ensuring user organisations are well-equipped for successful transformation.
• Promote a culture of accountability, innovation, and continuous learning.

About us:

Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.

As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress. We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected to care.

Job responsibilities:

• Accountable for operational service delivery & optimisation, working with user organisations to progress ongoing optimisation initiatives.
• Provide support to the Implementation Managers with the development and delivery of readiness frameworks.
• Collect and share data and insight about the optimisation of the current workforce solution system (ESR) and user organisation readiness for the future solution.
• Build and manage strong operational relationships with a wide range of stakeholders within user organisations.
• Provide specialist education and training to encourage the optimisation and benefit realisation of the current workforce solution (ESR).
• Support the Implementation Leads and Managers in the development of frameworks that will comprehensively assess the change management.
• Actively seek feedback and promote adaptability to continually refine processes.

Ways of working:

Work as part of a team to foster a collaborative and supportive environment. Applications will be reviewed regularly and we may take the decision to close the advert early at any point up until the closing date, if we receive a high number of suitable applications.

Person Specification:

Essential:

• Extensive knowledge of the functionality within the current workforce solution (ESR).
• A team player with the ability to collaborate and support team colleagues.
• Knowledge and evidence of operational and programme delivery, project planning and implementation.
• Proven skills in building relationships and engaging stakeholders at all levels.
• Experience in change management principles and methods.
• Excellent communication skills with the ability to inspire and influence.

Desirable:

• Familiarity with workforce management, HR, or ERP system environments.
• Knowledge of the NHS landscape.
• Understanding of continuous improvement methodologies.

Experience:

Essential:

• Demonstrated experience in an implementation role within an operational service delivery environment.
• Experience in programme management, or change management setting.
• Evidence of managing system implementations and supporting teams through change.

Desirable:

• Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment.
• Experience working in the NHS or public sector.

Qualifications:

Essential:

• Postgraduate Degree or equivalent.
• Evidence of Continued Professional Development.

Desirable:

• Master's degree or Postgraduate professional qualification.
• Project Management Qualification - PRINCE2 Foundation or equivalent.
• Change Management qualification.