Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first line support to customer enquiries and complaints via various channels.
- Company: Join Transport for Wales, transforming transport for a sustainable future.
- Benefits: Enjoy a part-time role with competitive pay and opportunities for personal development.
- Why this job: Be part of an inclusive team making a real impact on Wales' transport network.
- Qualifications: Fluent Welsh speaker with previous customer service experience and IT skills required.
- Other info: This role is exclusive to current Transport for Wales employees.
Salary: £13.08 per hour
Basis: Part time
Please note: this position is only available to candidates employed within Transport for Wales. If you are not eligible to apply for this position, your application will not be considered.
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing. We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
- Working on demand responsive projects such as Transport for Wales Rail Complaints line, National Rail Enquiries, Rail 2 Refuge, Transport for Wales Rail Passenger Assist and Transport for Wales Rail Reservations, along with supporting other projects as required, you will provide first line support to customer enquiries and complaints via telephone and other channels.
- Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, Live chat, e-mail and social media, to resolve issues in a timely manner, ensuring a high-quality service to customers.
- Complete daily system tasks by consulting the various administration systems to ensure seamless operation of all the telephony service contracts undertaken by Customer Service Advisors.
- Engage with our customers via telephone, E-mail, social media and Live chat by providing them with accurate and consistent information regarding the different telephony service contracts available to ensure that TfW deliver the highest level of service.
- Deal with customer requests and complaints by responding efficiently and professionally to meet agreed service level agreements and key performance indicators.
Who we're looking for
- Previous experience working in a customer service environment.
- Experience of using a variety of IT systems.
- Excellent verbal and written communications skills in Welsh and English.
- Fluent Welsh speaker.
Welsh Language Skills
The ability to speak/write Welsh is an essential requirement for this role. Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
Next steps
Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details. Transport for Wales is a disability leader. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful. This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible. Please note: you must hold the permanent right to work in the UK. We are not currently able to provide sponsorship.
Customer Service Advisor - Internal Only - 30 hours - Penrhyndeudraeth, North Wales employer: Transport for Wales
Contact Detail:
Transport for Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Internal Only - 30 hours - Penrhyndeudraeth, North Wales
✨Tip Number 1
Familiarise yourself with Transport for Wales' values and mission. Understanding their commitment to sustainability and inclusivity will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your Welsh language skills if needed. Since fluency in Welsh is essential for this role, demonstrating your ability to communicate effectively in both Welsh and English will set you apart from other candidates.
✨Tip Number 3
Prepare examples of your previous customer service experience. Think about specific situations where you resolved complaints or provided exceptional service, as these will be valuable during the interview process.
✨Tip Number 4
Engage with Transport for Wales on social media. Following them and participating in discussions can give you insights into their current projects and initiatives, which you can reference in your application or interview.
We think you need these skills to ace Customer Service Advisor - Internal Only - 30 hours - Penrhyndeudraeth, North Wales
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight your relevant experience in customer service and your ability to communicate effectively in both Welsh and English.
Tailor Your CV: Make sure your CV reflects your previous customer service experience and any relevant IT skills. Emphasise your fluency in Welsh, as this is a key requirement for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to supporting Transport for Wales' mission. Mention specific examples of how you've handled customer queries or complaints in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure that your Welsh language skills are accurately represented, as this is crucial for the position.
How to prepare for a job interview at Transport for Wales
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific situations where you successfully resolved customer issues, as this will demonstrate your ability to handle similar scenarios at Transport for Wales.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to respond to a mock customer query, so being concise and professional is key.
✨Familiarise Yourself with IT Systems
As the role requires using various IT systems, it’s beneficial to familiarise yourself with common customer service software. If you have experience with specific tools, mention them, as this shows you can adapt quickly to their systems.
✨Emphasise Your Welsh Language Skills
Being a fluent Welsh speaker is essential for this position. Be ready to demonstrate your language skills during the interview, whether through conversation or written tasks, to show your capability in both Welsh and English.
