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- Tasks: Serve passengers with on-board catering and maintain trolley stock for a high-quality service.
- Company: Join Transport for Wales, transforming transport for a sustainable future in Wales.
- Benefits: Enjoy a full-time role with opportunities for personal development and a diverse work environment.
- Why this job: Be part of an inclusive team making a real impact on sustainable travel in Wales.
- Qualifications: Customer service experience is essential; flexibility for shifts is a must.
- Other info: Welsh language skills are a bonus, but not required. We support your growth!
The predicted salary is between 25779 - 25779 £ per year.
Salary: £25,779
Basis: Full time
Equal Opportunities
At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're building a diverse team that mirrors the communities we serve. Through this we're determined to be one of Wales' leading inclusive employers. We're creating an inclusive transport network that everyone in Wales can be proud of.
Who we are
At Transport for Wales, we're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing. We're an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we've made to the people of Wales to build a sustainable transport network that meets their needs.
Role responsibilities
- The Customer Host will work as part of a team responsible for the day-to-day delivery of a high standard on-board catering service to passengers.
- Offer passengers the on-board trolley service throughout the journey, complying with health and safety protocols at all times to meet customer needs and ensure a high-quality customer service.
- Be responsible for on-board trolley stock by checking the trolley has enough supply for serving customers prior to the train departing to ensure we can provide the on-board service.
- Be responsible for maintaining the trolley by keeping it clean, well equipped with an up-to-date price list and report any condition issues to the Depot Manager to enable us to provide the on-board service.
- Comply with health and safety policies and procedures, safety protocols and briefs by adhering to relevant regulations including COSHH assessments and food hygiene standards to ensure we provide a safe and hygienic on-board service.
Who we're looking for
- Previous experience of working in a customer focused role.
- Ability to upsell and promote products to the general public.
- Flexible and available to work the shifts required - we run a 7-day operation & work 5 shifts over the 7 days.
Welsh Language Skills
The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role. Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.
Next steps
Does this role sound like the opportunity you are looking for? Do you want to find out more? See attached Job Description for further details.
TFW is a Disability Confident employer. We are happy to discuss any reasonable adjustments you may need in the recruitment process or as part of the role if you are successful.
This advert will close at midnight on the day of the application closing date stated above. We do encourage you to submit your application as early as possible.
Please note, we reserve the right to close this vacancy early if we receive sufficient applications. If you have submitted an application for this role within the last 6 months and were unsuccessful, please do not re-apply as regrettably, your application will not be considered. Note that you must hold the permanent right to work in the UK. We are not currently able to provide sponsorship.
Customer Host (Chester) Talent Pool - Chester, Borders employer: Transport for Wales
Contact Detail:
Transport for Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host (Chester) Talent Pool - Chester, Borders
✨Tip Number 1
Familiarise yourself with Transport for Wales' mission and values. Understanding their commitment to sustainability and inclusivity will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in roles that required upselling or promoting products. Be ready to share specific examples of how you successfully engaged with customers and enhanced their experience.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied shifts. Since the role requires working across a 7-day operation, mentioning your availability and adaptability can set you apart from other candidates.
✨Tip Number 4
If you have any Welsh language skills, even basic ones, make sure to mention them. While it's not essential, showing your willingness to learn and improve your Welsh can be a great advantage in this role.
We think you need these skills to ace Customer Host (Chester) Talent Pool - Chester, Borders
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Host position. Tailor your application to highlight relevant experience in customer service and any skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided customer service, especially in a catering or hospitality environment. Use specific examples to demonstrate your ability to upsell and promote products.
Showcase Flexibility: Mention your availability to work flexible shifts, as the role requires working across a 7-day operation. This shows your commitment and willingness to meet the company's needs.
Include Language Skills: If you have Welsh language skills, be sure to mention them in your application. Even though it's not essential, it can set you apart from other candidates and shows your willingness to engage with the local community.
How to prepare for a job interview at Transport for Wales
✨Showcase Your Customer Service Skills
Since the role of Customer Host is heavily focused on customer interaction, be prepared to share specific examples from your previous experience where you provided excellent customer service. Highlight any situations where you went above and beyond to meet customer needs.
✨Demonstrate Flexibility
Transport for Wales operates a 7-day schedule, so it's important to express your willingness to work various shifts. Be ready to discuss your availability and how you can adapt to the demands of the role.
✨Familiarise Yourself with Health and Safety Protocols
Understanding health and safety regulations is crucial for this position. Brush up on relevant policies, such as COSHH assessments and food hygiene standards, and be prepared to discuss how you would ensure compliance in your role.
✨Emphasise Your Upselling Abilities
The ability to upsell products is a key responsibility for a Customer Host. Think of examples where you've successfully promoted products or services in the past, and be ready to explain your approach to engaging customers and enhancing their experience.
