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- Tasks: Help customers via email and social media, resolving issues and moderating comments.
- Company: Join a growing company that values personal growth and professional development.
- Benefits: Enjoy flexible remote work options and access to shared office spaces.
- Why this job: Be part of a dynamic team shaping customer support policies with real impact.
- Qualifications: Fluent in Dutch and French, with customer support experience and tech-savvy skills.
- Other info: Work remotely while collaborating with a diverse team across Europe.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an experienced Customer Support Representative with outstanding communication skills and a talent for working independently and as part of a team. Our fully remote position offers flexible work arrangements, with an optional WeWork subscription for shared office space access. In this role, you will actively help shape our customer support policies and procedures. As a growing company, we provide ample opportunities for personal growth, professional development and expanded responsibility.
- Manage customer queries via email and support tickets
- Moderate social media comments for a positive, professional online presence
- Resolve order-related problems, including returns, refunds, replacements, and disputes
- Address complaints on platforms such as Amazon, Klarna, and PayPal
- Monitor shipping performance and other key metrics
- Organize and maintain support policies and procedures
- Liaise with external partners like fulfillment centers, vendors, and third-party services
- Work closely with other team members
Requirements
- High English proficiency
- Native or near-native fluency in Dutch and French
- Customer support experience, including complaint resolution
- Proficient with MS Office Suite, Google Docs, or similar applications
- Familiar with video conferencing tools like Zoom, MS Teams, or Google Meet
- Experience with customer support systems like Freshdesk, Intercom, Kayako, or Zendesk
- Previous experience with social media management tools (e.g., BrandBastion, Hootsuite, Agorapulse, Sprout Social) or management of social media profiles is a plus
- Basic online marketing and e-commerce knowledge
Customer Service Representative (French & Dutch) employer: Anicare Europe GmbH
Contact Detail:
Anicare Europe GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (French & Dutch)
✨Tip Number 1
Brush up on your language skills! Since this role requires native or near-native fluency in Dutch and French, practice speaking and writing in both languages. Consider engaging in conversations with native speakers or using language exchange apps to enhance your proficiency.
✨Tip Number 2
Familiarise yourself with customer support tools. If you haven't used platforms like Freshdesk or Zendesk before, take some time to explore their features. Understanding how these systems work will give you a leg up during the interview process.
✨Tip Number 3
Showcase your social media management experience. Since moderating social media comments is part of the job, prepare examples of how you've successfully managed online interactions in the past. Highlight any tools you've used to monitor and engage with customers.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers during interviews. Be ready to discuss how your personal values match ours and how you can contribute to our mission.
We think you need these skills to ace Customer Service Representative (French & Dutch)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer support experience, especially in resolving complaints. Emphasise your language skills in French and Dutch, as well as any relevant tools you've used like Freshdesk or Zendesk.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to work both independently and as part of a team. Mention specific examples of how you've successfully managed customer queries or resolved issues in the past.
Showcase Relevant Skills: Clearly outline your proficiency with MS Office Suite, Google Docs, and any video conferencing tools. If you have experience with social media management tools, be sure to include that as well, as it’s a plus for this role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Anicare Europe GmbH
✨Showcase Your Language Skills
Since the role requires native or near-native fluency in Dutch and French, be prepared to demonstrate your language skills during the interview. You might be asked to respond to customer queries in both languages, so practice common scenarios beforehand.
✨Familiarise Yourself with Customer Support Tools
Make sure you know the customer support systems mentioned in the job description, like Freshdesk or Zendesk. If you have experience with these tools, be ready to discuss how you've used them to resolve customer issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding complaint resolution. Think of specific examples from your past experiences where you successfully handled difficult situations and what strategies you employed.
✨Understand the Company’s Online Presence
Research the company's social media profiles and customer support policies. Being knowledgeable about their online presence will help you answer questions about moderating comments and maintaining a professional image, showing that you're proactive and engaged.
