Supply Chain Administrator

Social network you want to login/join with: Vacancy Name: Supply Chain Administrator Employment Type: Permanent Country: United Kingdom Location: Liverpool Business Area: Operations Workplace Type: Hybrid About Princes The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France, and Mauritius. Princes manufactures different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business. Role Description Job Purpose Works with the Customer Development Manager to provide a single point of contact based on a one-stop-shop philosophy for customers and Princes colleagues for all order fulfilment issues relating to a nominated group of accounts. The job holder will ensure that customer orders are processed accurately and on time and will keep the customer informed of any issues that prevent the order being delivered on time and in full. Principal Responsibilities Process customer orders both EDI and manual order entry in line with commercial agreements regarding load fill, lead-time, and delivery day, identifying any variances. Track order fulfilment to ensure orders are delivered on time in full, keeping the customer updated with any variances. Identify in advance any risk to service from any area including stock availability, MLOR, range change, and take steps to mitigate or ensure corrective actions are taken, escalating as appropriate. Update and issue agreed KPIs for nominated accounts using SAP and customer systems as appropriate. Ensure any collections/destructions are raised correctly and actioned in a timely manner by third-party contractors. Liaise with internal and external customers to offer a first-class level of service. Role Requirements Knowledge Strong understanding of customer service principles Supply chain principles – covering warehousing, distribution, forecasting, and planning Skills Strong verbal and written communication skills Customer-centric mindset Proficiency in Microsoft Excel Benefits 25 Days Annual Leave plus Birthday off 14.5% Pension – 5% employee opt-in / 9.5% employer Hybrid & Flexible Working – 4 Days in Office / 1 Day WFH Flexible Holiday Option – Buy 5 Additional Days Enhanced Family Friendly & Carers Policies Critical Illness Cover Learning & Development Opportunities Potential Corporate Incentive Scheme (company performance based) #LI-AG1 #J-18808-Ljbffr