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For Companies At a Glance
- Tasks: Manage customer orders and ensure timely delivery while providing top-notch service.
- Company: Join Princes, a leading food and drink manufacturer with a commitment to responsible sourcing.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a generous pension scheme.
- Why this job: Be part of a supportive team that values your contributions and offers growth opportunities.
- Qualifications: Strong customer service skills and proficiency in Microsoft Excel are essential.
- Other info: This role is perfect for those looking to kickstart their career in supply chain management.
The predicted salary is between 28800 - 43200 £ per year.
The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France, and Mauritius. Princes manufactures different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business.
Role Description
Job Purpose
Works with the Customer Development Manager to provide a single point of contact based on a one-stop-shop philosophy for customers and Princes colleagues for all order fulfilment issues relating to a nominated group of accounts. The job holder will ensure that customer orders are processed accurately and on time and will keep the customer informed of any issues that prevent the order being delivered on time and in full.
Principal Responsibilities
- Process customer orders both EDI and manual order entry in line with commercial agreements regarding load fill, lead-time, and delivery day, identifying any variances.
- Track order fulfilment to ensure orders are delivered on time in full, keeping the customer updated with any variances.
- Identify in advance any risk to service from any area including stock availability, MLOR, range change, and take steps to mitigate or ensure corrective actions are taken, escalating as appropriate.
- Update and issue agreed KPIs for nominated accounts using SAP and customer systems as appropriate.
- Ensure any collections/destructions are raised correctly and actioned in a timely manner by third-party contractors.
- Liaise with internal and external customers to offer a first-class level of service.
Role Requirements
Knowledge
- Strong understanding of customer service principles
- Supply chain principles – covering warehousing, distribution, forecasting, and planning
Skills
- Strong verbal and written communication skills
- Customer-centric mindset
- Proficiency in Microsoft Excel
Benefits
- 25 Days Annual Leave plus Birthday off
- 14.5% Pension – 5% employee opt-in / 9.5% employer
- Hybrid & Flexible Working - 4 Days in Office / 1 Day WFH
- Flexible Holiday Option - Buy 5 Additional Days
- Enhanced Family Friendly & Carers Policies
- Critical Illness Cover
- Learning & Development Opportunities
- Potential Corporate Incentive Scheme (company performance based)
Supply Chain Administrator employer: Princes Limited
Contact Detail:
Princes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Administrator
✨Tip Number 1
Familiarise yourself with the supply chain principles, especially in warehousing and distribution. Understanding these concepts will help you speak confidently about how you can contribute to the role during interviews.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as proficiency in this tool is crucial for tracking order fulfilment and updating KPIs. Consider taking a quick online course or tutorial to enhance your abilities.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Being able to share specific instances where you resolved issues or improved processes will demonstrate your customer-centric mindset.
✨Tip Number 4
Research Princes Group and their values. Understanding their commitment to responsible sourcing and employee satisfaction will allow you to align your answers with their company culture during the interview.
We think you need these skills to ace Supply Chain Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Supply Chain Administrator position. Understand the key responsibilities and required skills, such as customer service principles and supply chain knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your proficiency in Microsoft Excel and any previous experience in order fulfilment or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background makes you a great fit for the Supply Chain Administrator position and how you can contribute to Princes' success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Princes Limited
✨Understand the Supply Chain Basics
Make sure you have a solid grasp of supply chain principles, especially in areas like warehousing, distribution, and forecasting. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since the role involves liaising with customers, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues or improved customer satisfaction.
✨Familiarise Yourself with SAP and Excel
As proficiency in Microsoft Excel and SAP is crucial for this position, brush up on these tools before the interview. Be ready to discuss how you've used them in past roles to manage data and track orders.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you had to mitigate risks or handle order fulfilment issues, and be ready to explain your thought process and actions.
