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- Tasks: Provide top-notch IT support to Executives and Traders in our London office.
- Company: Join a global team dedicated to digitising and decarbonising the future of energy.
- Benefits: Enjoy flexible working options and the chance to work remotely for up to 30 days a year.
- Why this job: Be part of a diverse culture that values innovation and makes a global impact.
- Qualifications: Bring substantial IT experience, expert knowledge of Windows OS, and strong communication skills.
- Other info: Application process is human-reviewed, ensuring a personal touch and support throughout.
The predicted salary is between 36000 - 60000 £ per year.
The On-Site IT Support Engineer plays a critical role in managing day-to-day incidents and service requests, delivering technical support to end users—particularly to Executives and Traders based in the London office. This role involves handling helpdesk tickets in line with business SLAs, providing both remote and in-person support for Windows operating systems, industry-specific applications, and hardware issues. The engineer acts as an escalation point for the 1st and 2nd line support teams, ensuring effective knowledge transfer and documentation. Additional responsibilities include software installation and maintenance, user account administration, knowledge base contribution, and compliance with information security policies, all while helping to drive service excellence and support initiatives such as ISO 27001 accreditation.
What skills/experience do I need to be successful?
- Substantial experience in a technical IT position;
- Proven experience in IT services;
- In-depth knowledge of applicable data privacy practices and laws;
- Skills in interacting with all levels of colleagues and customers;
- Expert knowledge of Windows OS, Linux and the way in which applications interact.
What sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritise work-life balance, recognising that your well-being matters.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you. Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now. We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs.
On-Site IT Support Engineer - 2 year FTC employer: SmartestEnergy
Contact Detail:
SmartestEnergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Engineer - 2 year FTC
✨Tip Number 1
Familiarise yourself with the specific technologies and applications mentioned in the job description. Make sure you can confidently discuss your experience with Windows OS, Linux, and any industry-specific applications during your interviews.
✨Tip Number 2
Prepare to demonstrate your problem-solving skills by thinking of examples where you've successfully resolved IT issues, especially in high-pressure environments. This will show your ability to handle the demands of supporting Executives and Traders.
✨Tip Number 3
Research our company culture and values, particularly around diversity and inclusion. Be ready to share how your own experiences align with these values, as we celebrate diverse backgrounds and perspectives.
✨Tip Number 4
Practice your communication skills, as this role requires interaction with colleagues at all levels. Think about how you can convey technical information clearly and effectively to non-technical users.
We think you need these skills to ace On-Site IT Support Engineer - 2 year FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows operating systems and industry-specific applications. Emphasise any previous roles where you provided technical support to executives or traders.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of their commitment to diversity and inclusion, and how your skills align with their needs, especially in managing helpdesk tickets and ensuring compliance with information security policies.
Showcase Your Technical Skills: Clearly outline your technical skills in your application. Include your expertise in Windows OS, Linux, and any relevant software installation and maintenance experience. Highlight your ability to interact with colleagues at all levels, as this is crucial for the role.
Prepare for Interviews: Once your application is submitted, prepare for potential video interviews. Research common IT support interview questions and be ready to discuss your problem-solving approach, particularly in high-pressure situations involving executives and traders.
How to prepare for a job interview at SmartestEnergy
✨Showcase Your Technical Expertise
Be prepared to discuss your in-depth knowledge of Windows OS, Linux, and how applications interact. Highlight specific examples from your previous roles where you successfully resolved technical issues or improved processes.
✨Demonstrate Excellent Communication Skills
Since you'll be interacting with Executives and Traders, it's crucial to convey your ability to communicate effectively at all levels. Practice explaining complex technical concepts in simple terms, as this will showcase your adaptability and customer service skills.
✨Familiarise Yourself with Data Privacy Practices
Understanding applicable data privacy practices and laws is essential for this role. Brush up on relevant regulations and be ready to discuss how you've ensured compliance in past positions, as this will demonstrate your commitment to security and best practices.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific incidents you've handled in the past, particularly those involving escalations from 1st and 2nd line support, and be ready to explain your thought process and actions taken.
