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- Tasks: Serve delicious in-room dining to guests, ensuring a top-notch experience.
- Company: Join Four Seasons, a luxury hotel brand known for exceptional service and a supportive culture.
- Benefits: Enjoy a £32,000 package, free meals, wellness days, and global career opportunities.
- Why this job: Be part of a dynamic team in a stunning location, creating memorable guest experiences.
- Qualifications: No prior experience required; just bring your passion for hospitality and a positive attitude.
- Other info: Full-time overnight role with excellent training and fun employee events throughout the year.
The predicted salary is between 24000 - 32000 £ per year.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 6 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including La Dame de Pic (French cuisine, 2*Michelin Star), Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar).
The Overnight In-Room Dining Server role: As Overnight In-Room Dining Server you will be an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. Four Seasons In-Room Dining is a relaxed and cozy dining experience within the comfort and convenience of your guest room or suite. This position is a Full Time Permanent Overnight position.
- £32,000 package which includes Hotel service charge, and salary.
- 40 hour working week
- Excellent Training and Career Development opportunities
- Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.
- Free meals at Pepys while on duty including fruits, coffee/tea and fizzy drinks available throughout the day
- Up to 2 paid Wellness days per year!
- Holiday entitlement increases with years of service up to 33 days off
- Free Life Insurance while on duty.
- Bupa Dental and MediCash plan available.
- Opportunities to build a successful career with global potential
- Season Ticket Loan & cycle to work scheme
- Free Uniform dry cleaning available
- Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
- Access to Wagestream– a salary advance benefit
- Employee Recognition Programmes & many, many more surprises to discover!
We look forward to receiving your application!
Overnight In-Room Dining Server employer: Four Seasons Hotel and Resorts Gruppe
Contact Detail:
Four Seasons Hotel and Resorts Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight In-Room Dining Server
✨Tip Number 1
Familiarise yourself with Four Seasons' values and culture. They emphasise genuine connections and exceptional service, so be prepared to discuss how your personal values align with theirs during any interactions.
✨Tip Number 2
Network with current or former employees of Four Seasons. Engaging with them can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the Overnight In-Room Dining Server position.
✨Tip Number 3
Showcase your customer service skills in any conversations or interviews. Highlight specific experiences where you went above and beyond for guests, as this role is all about creating memorable dining experiences.
✨Tip Number 4
Be ready to demonstrate your ability to work in a fast-paced environment. The overnight shift can be particularly demanding, so share examples of how you've successfully managed busy situations in previous roles.
We think you need these skills to ace Overnight In-Room Dining Server
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of the Overnight In-Room Dining Server position. Tailor your application to highlight relevant experience in food and beverage service.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Four Seasons' commitment to exceptional guest experiences. Mention specific qualities that make you a great fit for their team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in food service or hospitality, particularly those involving overnight shifts or in-room dining. Use action verbs and quantify achievements where possible to demonstrate your impact.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Four Seasons Hotel and Resorts Gruppe
✨Understand the Company Culture
Before your interview, take some time to research Four Seasons and its commitment to luxury and genuine heart. Familiarise yourself with their values of treating everyone with respect and creating memorable experiences. This will help you align your answers with their culture during the interview.
✨Showcase Your Customer Service Skills
As an Overnight In-Room Dining Server, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. Highlighting these moments will demonstrate your ability to provide the high-quality service Four Seasons expects.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific scenarios, such as dealing with a guest complaint or managing multiple orders at once. Practising your responses to these types of questions can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be prepared to ask insightful questions about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you determine if Four Seasons is the right fit for you.
