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- Tasks: Lead the Claims Operations, improving customer experience and managing daily functions.
- Company: Join a market-leading specialist claims business with international backing.
- Benefits: Enjoy hybrid work, free parking, pension contributions, and wellness activities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in claims management, strong analytical and communication skills required.
- Other info: Opportunities for progression and personal development through appraisal programmes.
The predicted salary is between 36000 - 60000 £ per year.
Claims Operations Manager
A Market Leading specialist Claims business, part of an International Group, is growing significantly and has a new opportunity for a Claims Manager to lead their Claims Operation.
Our client provides market leading and innovative Claims services to the UK Motor market and their customers.
As Claims Operations Manager, you will be responsible for the day-to-day running of the Head Office Claims function.
This is your chance to make an impact by helping to continuously improve and shape the client\’s customer experience, where your contributions will be valued and recognised.
This role can be operated on a hybrid basis, split between the office and working from home.
Key responsibilities of the Claims Operations Manager role include:
- Work closely with the Senior Management Team to support the strategy and improvement of the claims processes.
- Provide professional and effective operational support to the Claims teams, ensuring that core operational tasks are completed within given SLA\’s.
- Overall responsibility for people management related activities, financial performance, quality outputs, service standards, and processes.
- Design and implement training programs to improve the overall effectiveness of the Claims function and embed change initiatives.
- Clearly communicate with a wide range of stakeholders at all levels and from various parts of the business to engage, influence and drive results.
- Drive and support process improvement and business change by being a source of expertise to help drive the adoption of new initiatives for claims.
- Communicate with Clients, third parties, and colleagues in the business to maximise opportunities while ensuring client relationships are maintained.
To be a successful Claims Operations Manager, you will demonstrate:
- Claims Management experience with demonstrable evidence of people management and staff development.
- Strong analytical skills.
- Excellent communication, interpersonal, and leadership skills.
- Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Highly motivated and positive individual with a passion for developing people and achieving results.
Also, you will benefit from:
- Appraisal programmes that aid your progression including salary.
- Free parking.
- Pension contribution.
- Holidays that rise with length of service.
- Employee Assistance programme – legal advice, counselling, and much more.
- Wellbeing activities covering mental, financial & physical health.
Apply Now
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Contact Detail:
Employment Specialists Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager
✨Tip Number 1
Familiarise yourself with the latest trends and challenges in the UK Motor claims market. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the claims management field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss your experience in people management and staff development. Think of specific examples where you've successfully led a team or implemented training programmes, as these will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to drive process improvements in previous roles. Highlighting your ability to analyse performance metrics will set you apart from other candidates.
We think you need these skills to ace Claims Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in claims management and people development. Use specific examples that demonstrate your leadership skills and ability to improve processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with the responsibilities of the Claims Operations Manager and how you can contribute to enhancing customer experience.
Highlight Key Skills: In your application, emphasise your analytical skills, communication abilities, and experience in managing multiple priorities. These are crucial for the role and should be clearly articulated.
Follow Application Instructions: Ensure you fill in all required fields in the application form and attach your CV in an accepted format. Double-check for any errors before submitting to make a great first impression.
How to prepare for a job interview at Employment Specialists Ltd
✨Showcase Your Leadership Skills
As a Claims Manager, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've successfully managed people in the past, focusing on training initiatives and staff development.
✨Highlight Your Analytical Abilities
The role requires strong analytical skills, so be ready to discuss how you've used data to drive improvements in claims processes. Bring specific examples of how your analytical insights have led to successful outcomes.
✨Communicate Effectively
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex topics. Be prepared to engage with various stakeholders and demonstrate your interpersonal skills.
✨Demonstrate Adaptability
The fast-paced environment means you must manage multiple priorities. Share experiences where you've successfully adapted to change or handled pressure, showcasing your ability to thrive in dynamic situations.
