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- Tasks: Lead and optimise the Medical Information Customer Engagement Centre's strategy and operations.
- Company: Join a forward-thinking company focused on enhancing customer engagement in the medical field.
- Benefits: Enjoy hybrid working, competitive pay, and the chance to shape industry-leading services.
- Why this job: Make a real impact on customer experience while working in a dynamic and supportive environment.
- Qualifications: Strong background in Medical Information or Contact Centre management is essential.
- Other info: This is a 12-month contract role based in West London.
The predicted salary is between 52000 - 78000 £ per year.
Location: West London (hybrid working)
Pay: £80/hour (PAYE)
Duration: 12 months contract
The Customer Engagement Center aims to strategically design, develop, and evolve industry leading Customer Engagement and call center capabilities while optimizing the customer experience. This role will be responsible for providing strategic and operational oversight for and execution of Contact Center (both Medical Information and Customer Information) Strategy. This leader will provide direction as it relates to systems, processes, standards and services including managing the relationship with the Contact Center Partners covering US Medical Information and Customer Information Center and Global Escalations and Variant Content.
Requirements:
- Strong experience in Medical Information, Contact Center, or related field
- Ability to critically analyze performance against quality measures, metrics, and process
Director of Contact Centres employer: Atrium (EMEA)
Contact Detail:
Atrium (EMEA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Contact Centres
✨Tip Number 1
Familiarise yourself with the latest trends in customer engagement and contact centre operations. Understanding industry benchmarks and best practices will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the medical information and contact centre sectors. Attend relevant conferences or webinars to connect with industry leaders and gain insights that could set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experience in previous roles. Highlighting measurable outcomes will showcase your ability to drive results in a similar position.
✨Tip Number 4
Research the company’s current strategies and challenges in customer engagement. Tailoring your conversation to address their specific needs will show that you're proactive and genuinely interested in the role.
We think you need these skills to ace Director of Contact Centres
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Director of Contact Centres position. Understand the key responsibilities and required skills, especially in Medical Information and Customer Engagement.
Tailor Your CV: Customise your CV to highlight relevant experience in contact centres and medical information. Use specific examples that demonstrate your ability to manage relationships and improve customer experience.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasise your strategic oversight capabilities and how you can enhance the Customer Engagement Centre's operations.
Highlight Analytical Skills: In your application, showcase your ability to critically analyse performance metrics. Provide examples of how you've used data to drive improvements in previous roles.
How to prepare for a job interview at Atrium (EMEA)
✨Showcase Your Strategic Vision
As a Director of Contact Centres, it's crucial to demonstrate your ability to develop and execute strategic plans. Be prepared to discuss your previous experiences in leading customer engagement initiatives and how you optimised processes to enhance customer experience.
✨Highlight Relevant Experience
Make sure to emphasise your strong background in Medical Information and Contact Centre operations. Share specific examples of how you've successfully managed relationships with partners and improved service delivery in similar roles.
✨Prepare for Performance Metrics Discussion
Since the role involves analysing performance against quality measures, be ready to discuss key metrics you've used in the past. Explain how you've leveraged data to drive improvements and ensure high standards in customer service.
✨Demonstrate Leadership Skills
This position requires strong leadership capabilities. Prepare to share your approach to managing teams, fostering collaboration, and driving results. Discuss any challenges you've faced and how you overcame them to lead your team to success.
