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- Tasks: Lead and optimise the Customer Engagement Centre for top-notch service delivery.
- Company: Join a forward-thinking organisation focused on enhancing customer experiences in healthcare.
- Benefits: Enjoy hybrid working, competitive pay, and a dynamic work environment.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a supportive culture.
- Qualifications: Strong background in Medical Information or Contact Center management required.
- Other info: This is a 12-month contract role with potential for growth.
Location: West London (hybrid working)
Pay: £80/hour (PAYE)
Duration: 12 months contract
The Customer Engagement Center aims to strategically design, develop, and evolve industry leading Customer Engagement and call center capabilities while optimizing the customer experience. This role will be responsible for providing strategic and operational oversight for and execution of Contact Center (both Medical Information and Customer Information) Strategy. This leader will provide direction as it relates to systems, processes, standards and services including managing the relationship with the Contact Center Partners covering US Medical Information and Customer Information Center and Global Escalations and Variant Content.
- Strong experience in Medical Information, Contact Center, or related field
- Ability to critically analyze performance against quality measures, metrics, and process
Director, Contact Center employer: Atrium (EMEA)
Contact Detail:
Atrium (EMEA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Contact Center
✨Tip Number 1
Familiarise yourself with the latest trends in customer engagement and contact centre operations. Understanding industry benchmarks and best practices will help you demonstrate your strategic insight during discussions.
✨Tip Number 2
Network with professionals in the medical information and contact centre sectors. Attend relevant conferences or webinars to connect with industry leaders, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experience in previous roles. Highlighting measurable outcomes will showcase your ability to critically analyse performance and implement effective strategies.
✨Tip Number 4
Research StudySmarter's values and mission. Tailoring your conversation to align with our goals will show that you're not just a fit for the role, but also for our company culture.
We think you need these skills to ace Director, Contact Center
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Director of Medical Information Customer Engagement Centre. Understand the key responsibilities and required skills, especially in relation to strategic oversight and operational execution.
Tailor Your CV: Make sure your CV highlights relevant experience in Medical Information and Contact Center management. Use specific examples that demonstrate your ability to analyse performance metrics and improve customer engagement.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasise your strategic vision for a Customer Engagement Centre and how your leadership can enhance customer experience and operational efficiency.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements from previous roles that showcase your success in managing contact centres or improving customer service processes. This will help you stand out as a strong candidate.
How to prepare for a job interview at Atrium (EMEA)
✨Understand the Role
Make sure you have a clear understanding of the responsibilities and expectations for the Director of Medical Information Customer Engagement Centre. Familiarise yourself with the key aspects of contact centre operations, especially in the medical field, to demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare to discuss your previous experience in managing contact centres or medical information services. Highlight specific examples where you successfully improved customer engagement or optimised processes, as this will show your capability to lead in this role.
✨Prepare for Performance Metrics Discussion
Since the role involves analysing performance against quality measures, be ready to discuss how you've used metrics to drive improvements in past positions. Bring examples of how you’ve implemented changes based on data analysis to enhance customer experience.
✨Engage with Questions
Prepare insightful questions about the company's current strategies and challenges in the contact centre space. This not only shows your interest in the role but also your strategic thinking and willingness to contribute to their goals.
