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- Tasks: Lead the strategy and operations of a cutting-edge Customer Engagement Centre.
- Company: Join a forward-thinking organisation focused on enhancing customer experiences in the medical field.
- Benefits: Enjoy hybrid working, competitive pay, and a dynamic work environment.
- Why this job: Make a real impact in customer engagement while developing your leadership skills.
- Qualifications: Strong background in Medical Information or Contact Centre management required.
- Other info: This is a 12-month contract role with opportunities for growth.
The predicted salary is between 52000 - 78000 £ per year.
Location: West London (hybrid working)
Pay: £80/hour (PAYE)
Duration: 12 months contract
The Customer Engagement Center aims to strategically design, develop, and evolve industry leading Customer Engagement and call center capabilities while optimizing the customer experience. This role will be responsible for providing strategic and operational oversight for and execution of Contact Center (both Medical Information and Customer Information) Strategy. This leader will provide direction as it relates to systems, processes, standards and services including managing the relationship with the Contact Center Partners covering US Medical Information and Customer Information Center and Global Escalations and Variant Content.
- Strong experience in Medical Information, Contact Center, or related field
- Ability to critically analyze performance against quality measures, metrics, and process
Director, Contact Centre employer: Atrium (EMEA)
Contact Detail:
Atrium (EMEA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Contact Centre
✨Tip Number 1
Familiarise yourself with the latest trends in customer engagement and contact centre operations. Understanding industry benchmarks and best practices will help you demonstrate your strategic insight during discussions.
✨Tip Number 2
Network with professionals in the medical information and contact centre sectors. Attend relevant conferences or webinars to connect with industry leaders, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer experience in previous roles. Highlighting measurable outcomes will showcase your ability to critically analyse performance and implement effective strategies.
✨Tip Number 4
Research StudySmarter's values and mission. Tailoring your conversation to align with our goals will show that you're not just interested in the role, but also in contributing to our vision for customer engagement excellence.
We think you need these skills to ace Director, Contact Centre
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Director of Medical Information Customer Engagement Centre. Understand the key responsibilities and required skills, especially in relation to strategic oversight and customer engagement.
Tailor Your CV: Make sure your CV highlights relevant experience in Medical Information and Contact Centre management. Use specific examples that demonstrate your ability to analyse performance metrics and improve processes.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the role. Emphasise your strategic vision for customer engagement and how your leadership can enhance the Contact Centre's capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at Atrium (EMEA)
✨Showcase Your Strategic Vision
As a Director, you'll need to demonstrate your ability to develop and execute a strategic vision for the Contact Centre. Be prepared to discuss your previous experiences in leading similar initiatives and how you optimised customer engagement.
✨Highlight Your Analytical Skills
Given the emphasis on performance metrics and quality measures, it's crucial to showcase your analytical skills. Prepare examples of how you've used data to drive improvements in customer service or operational efficiency.
✨Understand the Industry Landscape
Familiarise yourself with current trends in medical information and customer engagement. Being able to discuss industry challenges and opportunities will show that you're not only knowledgeable but also passionate about the field.
✨Prepare for Relationship Management Questions
Since managing relationships with Contact Center Partners is key, be ready to discuss your experience in stakeholder management. Think of specific instances where you've successfully navigated complex relationships to achieve business goals.
