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- Tasks: Help customers solve problems via phone and email while guiding them on best practices.
- Company: Join a leading software solutions provider known for exceptional service.
- Benefits: Enjoy flexible shifts, potential remote work, and opportunities for growth.
- Why this job: Be part of a dynamic team where your skills make a real difference in customer satisfaction.
- Qualifications: Previous customer support experience, especially in finance software, and proficiency in MS Office required.
- Other info: Occasional shifts or public holiday work may be needed.
The predicted salary is between 24000 - 36000 £ per year.
Are you a natural problem-solver with a passion for helping others? Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real impact? We’re partnering with a leading software solutions provider to find a Customer Support Agent who is driven, curious, and passionate about delivering exceptional service.
As a key member of the support team, you will:
- Respond to inbound support tickets via phone and email
- Support system configuration changes and guide clients on best practices
- Contribute to user documentation, knowledge sharing, and service improvements
Previous experience in a customer support environment (ideally within finance software) is required. Technical proficiency, especially in MS Office (Excel in particular) is also necessary.
Bonus Points If You:
- Are comfortable working occasional shifts or public holidays
Apply now or reach out to us directly for a confidential chat.
Contact Detail:
Saleslogic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medewerker klantenservice (Nederlands)
✨Tip Number 1
Familiarise yourself with common customer support tools and software, especially those related to finance. This will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, particularly in Dutch, as you'll be interacting with clients regularly. Practising clear and concise responses can help you stand out during the interview process.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. We love to see candidates who can think on their feet and provide effective solutions.
✨Tip Number 4
Show your enthusiasm for the role by researching our company and the software solutions we provide. Being knowledgeable about our services will impress us and highlight your genuine interest in joining our team.
We think you need these skills to ace Medewerker klantenservice (Nederlands)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your problem-solving abilities and experience in customer support.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer support, especially within finance software. Use specific examples to demonstrate how you've successfully resolved customer issues.
Showcase Technical Skills: Make sure to mention your technical proficiency, particularly with MS Office and Excel. If you have experience with other relevant software, include that as well to strengthen your application.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your ability to thrive in a fast-paced environment. Use this opportunity to convey your enthusiasm for the role and the company.
How to prepare for a job interview at Saleslogic
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to think on your feet and provide solutions quickly, as this role requires a natural problem-solver.
✨Demonstrate Your Communication Skills
Practice clear and concise communication. Since you'll be responding to support tickets via phone and email, it's crucial to convey information effectively. Consider role-playing common scenarios with a friend to refine your approach.
✨Familiarise Yourself with the Software
If possible, get to know the software solutions the company provides. Understanding the product will not only help you answer questions but also show your genuine interest in the role and the company.
✨Prepare for Technical Questions
Brush up on your technical skills, especially in MS Office, particularly Excel. Be ready to discuss how you've used these tools in previous roles, as technical proficiency is a key requirement for this position.
