Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Product Engineer, supporting and enhancing our application portfolio.
- Company: Prosource.it is a dynamic tech services provider focused on innovation and people.
- Benefits: Enjoy a competitive salary, private health insurance, and a cycle to work scheme.
- Why this job: Be part of a forward-thinking team that values learning and offers growth opportunities.
- Qualifications: Technical troubleshooting skills and experience with M365 technologies are essential.
- Other info: We welcome applications from all backgrounds and provide support for access needs.
The predicted salary is between 36000 - 60000 £ per year.
2536 – Product Engineer – Aberdeen or London
We have an excellent opportunity for a highly motivated and skilled Product Engineer to join our team in Aberdeen or London. As Product Engineer you will be responsible for the support and maintenance of the application portfolio, ensuring the delivery of high quality solutions that meet customer needs. This is a hybrid role working a 3/2 pattern (minimum of 3 days onsite).
What you’ll do
- Support bespoke solutions within the application product line to meet business requirements
- Support the lifecycle of software applications, from deployment, ongoing support to decommissioning
- Work with appropriate teams and 3rd party vendors to ensure the integrity of platforms and services
- Ensure that applications are secure, reliable, and compliant with industry regulations
- Provide technical support for solutions in M365 development technologies e.g. Power Platform, Power BI, Dataverse, addressing any issues in a timely and effective manner
- Work closely with the Data & Digital team to implement minor modifications and enhancements to bespoke solutions
- Provide technical support for solutions, addressing any issues in a timely and effective manner
- Seek opportunities to innovate and improve application development processes and technologies
- Work closely with business stakeholders to gather requirements and ensure the applications delivered meet their needs
- Monitor solution performance, identifying and resolving issues to ensure optimal functionality and user satisfaction
- Utilise performance metrics to improve system stability and monitor and report on capacity metrics
- Liaise with software vendors and service providers as required for application lifecycle support
- Responsible for the creation and maintenance of operational documentation (incl. processes, procedures, design & configuration, and operating manuals)
- Develop documentation for end-users and staff, ensuring applications are used effectively
- Implement best practices in application security to protect company data and ensure compliance with regulatory standards
- Ensure application development and management activities comply with health and safety standards and regulations
What to bring
- Aptitude for technical troubleshooting and experience of providing technical support for solutions in M365 development technologies e.g. Power Platform, Power BI, Dataverse
- Experience of undertaking minor modifications and enhancements to solutions in Power Platform, Power BI and Dataverse
- Previous Application support experience
- Strong documentation skills
- Experience and understanding of ITIL service management (incidents, requests, change management, problem management), ideally with experience of ServiceNow
- Excellent communication skills (verbal and written) and the ability to liaise with various areas of the business such as internal IT colleagues and external vendors
- Experience of working in an Agile way
- Ability to work on own initiative and drive tasks forward to completion
- Ability to self-manage and prioritise workload
What You’ll Get in Return:
We are committed to recognising and rewarding hard work and offer a competitive salary and benefits package which includes (but is not limited to) the following;
- Company Pension Scheme
- Private Medical Insurance
- Private Dental Insurance
- Group Income Protection Plan
- Group Life Assurance
- Cycle to Work Scheme
- Prosocial Events
- Electric Car Salary Sacrifice Scheme
We also believe effective training and development benefits both the individual and the organisation as a whole and contributes to the achievement of the company’s mission.We encourage all our employees to further their skills and experience via various methods of learning. If an employee elects to self-study in their own time, the company will fund the self-study materials and exam fees. Furthermore, once the exam is passed, the employee will be entitled to an incentive bonus.
If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward-thinking organisation who offer excellent opportunities, please send your CV to talent@prosource.it.
We welcome applications from disabled candidates, so if you have any access needs or may need adjustments in the assessment process – just let us know.
Successful candidates will be subject to background and right to work checks.
About us
prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.
Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.
www.prosource.it
IT Product Engineer employer: prosource.it
Contact Detail:
prosource.it Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Product Engineer
✨Tip Number 1
Familiarize yourself with M365 development technologies like Power Platform, Power BI, and Dataverse. Having hands-on experience or projects showcasing your skills in these areas will make you stand out as a candidate.
✨Tip Number 2
Highlight any previous application support experience you have, especially if it involves ITIL service management. Being able to demonstrate your understanding of incident, request, and change management processes will be beneficial.
✨Tip Number 3
Showcase your ability to work in an Agile environment. Mention any specific methodologies or frameworks you've used, as this aligns well with the role's requirements and demonstrates your adaptability.
✨Tip Number 4
Prepare to discuss how you've successfully collaborated with various stakeholders in past roles. Effective communication is key, so think of examples where you gathered requirements or resolved issues through teamwork.
We think you need these skills to ace IT Product Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Product Engineer position. Make sure you understand the responsibilities and required skills, especially those related to M365 development technologies like Power Platform and Power BI.
Tailor Your CV: Customize your CV to highlight relevant experience in application support, technical troubleshooting, and documentation skills. Emphasize any previous work with Agile methodologies and ITIL service management.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly in supporting bespoke solutions and working with cross-functional teams.
Highlight Your Communication Skills: Since excellent communication is crucial for this role, ensure that your application reflects your ability to liaise effectively with various stakeholders. Provide examples of past experiences where you successfully communicated technical information to non-technical audiences.
How to prepare for a job interview at prosource.it
✨Show Your Technical Troubleshooting Skills
Be prepared to discuss specific examples of how you've provided technical support for solutions in M365 development technologies like Power Platform, Power BI, and Dataverse. Highlight your problem-solving approach and any successful outcomes.
✨Demonstrate Your Documentation Expertise
Since strong documentation skills are essential for this role, come ready to share examples of operational documentation you've created or maintained. Discuss how you ensure clarity and usability for end-users and staff.
✨Emphasize Your Agile Experience
Talk about your experience working in an Agile environment. Be specific about your role in Agile teams and how you contributed to the success of projects, especially in terms of collaboration and adaptability.
✨Prepare for Behavioral Questions
Expect questions that assess your ability to self-manage and prioritize workload. Prepare examples that showcase your initiative and how you've driven tasks forward to completion, especially in a fast-paced environment.
