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- Tasks: Manage property voids, assist with customer queries, and ensure smooth onboarding for new residents.
- Company: Join a leading UK provider of housing services with a people-first culture.
- Benefits: Enjoy a competitive salary, remote work flexibility, and mileage reimbursement.
- Why this job: Be part of a values-driven team that prioritises trust, respect, and community impact.
- Qualifications: Knowledge of property management, housing legislation, and excellent IT skills required.
- Other info: Full driving licence and own vehicle essential; apply quickly due to high demand!
The predicted salary is between 16800 - 28000 £ per year.
Up to £28,000 basic + mileage
Monday - Friday, 9-5:30pm
Fully remote with occasional site visits
Own vehicle is essential
Our Client is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. They are a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to their values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
- Assist the Property Manager in managing the administration of the client's customer portal.
- Respond to housing management queries ensuring high quality responses are provided to Customers and clients.
- Support the Property Manager with all required block inspections and site attendance.
- Manage the incoming repair cases logged on the system. Lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
- Ensure excellent customer service is at the forefront of all interactions and assist with successfully onboarding residents to their new homes.
Key Requirements
- A good understanding and knowledge of affordable rent unit management, residential lettings and the property industry
- Knowledge of housing legislation and current practice
- Excellent health and safety knowledge
- Excellent IT skills (Word and Excel)
- Be able to perform a whole range of housing management functions including voids, sign-ups, estate inspections and reporting repairs.
- Full driving licence and own transport (Mileage claimed back).
We read through each application carefully and will contact you back quickly if we think you would be a good fit. Good luck!
Housing Assistant employer: House Recruiting
Contact Detail:
House Recruiting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Housing Assistant. Understanding the void process and how to manage customer queries will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Showcase your understanding of housing legislation and current practices. Being able to discuss relevant laws and regulations will set you apart as a knowledgeable candidate who is ready to contribute from day one.
✨Tip Number 3
Highlight your customer service skills in conversations. Since the role emphasises excellent customer interactions, be prepared to share examples of how you've successfully onboarded clients or resolved issues in previous roles.
✨Tip Number 4
Prepare questions that reflect your interest in the company's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. This shows that you align with their culture and are genuinely interested in being part of their team.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housing management, residential lettings, and customer service. Use keywords from the job description to demonstrate your understanding of the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the housing sector and aligns with the company's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Share specific examples of how you've embodied these values in your previous roles.
Showcase Your Skills: Emphasise your IT skills, particularly in Word and Excel, as well as your knowledge of housing legislation. Provide examples of how you've successfully managed void processes or responded to housing management queries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at House Recruiting
✨Understand the Company Values
Before your interview, make sure you familiarise yourself with the company's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Knowledge of Housing Management
Since the role requires a good understanding of affordable rent unit management and housing legislation, brush up on relevant laws and practices. Be ready to discuss your previous experience in property management or any related roles, highlighting specific situations where you successfully managed housing issues.
✨Demonstrate Excellent Customer Service Skills
Customer service is key in this role. Prepare to share examples of how you've provided exceptional service in the past, especially in challenging situations. Think about how you can convey empathy and understanding while resolving issues for clients and residents.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific scenarios related to the responsibilities of a Housing Assistant, such as managing void processes or responding to housing management queries. Practise articulating your thought process and decision-making skills in these situations.
