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For Companies At a Glance
- Tasks: Manage customer accounts, process orders, and ensure top-notch service.
- Company: Galeta Bakery is a leading name in premium bakery products across the UK.
- Benefits: Enjoy opportunities for advancement, professional development, and a vibrant work culture.
- Why this job: Join a dynamic team and make an impact in the premium food sector.
- Qualifications: Must have a minimum 2:1 degree and experience in customer service.
- Other info: Office-based role with flexible shifts; perfect for food enthusiasts!
The predicted salary is between 43200 - 72000 £ per year.
Galeta Bakery, a fast-paced pioneer in premium bakery products across London and the UK, is known for quality, innovation, and a rich selection of artisanal goods. Our products are a staple in prestigious locations including Curzon, Tate, Selfridges, and cutting-edge restaurants, cafes, and coffee shops throughout the UK.
Join us as a Customer Experience Executive to leverage technology, cultivate key accounts, and deliver unparalleled customer service. This role is a blend of order management, cultivating customer relationships, business development, and strategic account growth.
- Efficient order processing and management.
- Nurture and expand key customer accounts.
- Lead communication efforts with accounts, ensuring clarity and responsiveness.
- Champion exceptional customer service standards.
- Meet with customers to help grow accounts.
- Be a key point of contact between manufacturing, dispatch, sales, and finance to help optimise operational processes.
- Tech-savvy, especially in sales and order processing systems.
- Strong academics from a top university, minimum 2:1 degree.
- Self-starter with a drive for continuous personal and professional growth.
- Experience in the bakery or food industry.
- Proven excellence in customer service.
- SQL skills for data management and analysis.
- Commercial acumen to understand and drive business growth.
Opportunities for advancement and professional development. Engage with high-quality NPD and EPD of our well-loved products. The role is office-based, with approximately 5 shifts a week from Monday to Sunday organised through a rota.
Submit your CV and a cover letter detailing your suitability for the Customer Experience Executive role. We’re looking for someone passionate about all things food and drink who is looking to make a difference in the premium bakery sector.
Contact Detail:
Galeta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managing Director - Property Management & Services
✨Tip Number 1
Familiarise yourself with Galeta Bakery's product range and their unique selling points. Understanding what makes their offerings stand out will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the brand.
✨Tip Number 2
Network within the bakery and food industry to gain insights and make connections. Attend industry events or join relevant online forums to meet professionals who can provide valuable information about the company culture and expectations for the Customer Experience Executive role.
✨Tip Number 3
Brush up on your SQL skills, as data management is a key part of the role. Consider taking an online course or practicing with sample datasets to ensure you're comfortable discussing how you can leverage data to enhance customer relationships and drive business growth.
✨Tip Number 4
Prepare examples from your past experiences that showcase your customer service excellence and ability to manage accounts effectively. Be ready to discuss specific situations where you've successfully nurtured client relationships or improved operational processes.
We think you need these skills to ace Managing Director - Property Management & Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the bakery or food industry. Emphasise any roles where you've managed accounts or improved customer relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for food and drink. Clearly outline how your skills and experiences align with the responsibilities of the Customer Experience Executive role at Galeta Bakery.
Showcase Your Tech Savviness: Mention any experience you have with sales and order processing systems, as well as your SQL skills. Provide examples of how you've used technology to enhance customer service or streamline processes.
Highlight Your Academic Achievements: Since a strong academic background is required, ensure you mention your degree and any relevant coursework or projects that demonstrate your analytical skills and commercial acumen.
How to prepare for a job interview at Galeta
✨Show Your Passion for Food
Make sure to express your enthusiasm for the bakery and food industry during the interview. Share any personal experiences or connections you have with premium products, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Prepare specific examples of how you've delivered exceptional customer service in previous roles. Discuss situations where you went above and beyond to meet customer needs, as this aligns perfectly with the expectations of the Customer Experience Executive position.
✨Demonstrate Your Tech Savviness
Since the role requires proficiency in sales and order processing systems, be ready to discuss your experience with relevant technologies. If you have SQL skills, mention how you've used them for data management and analysis in past positions.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific customer situations or challenges in account management. Practising your responses to these scenarios can help you showcase your problem-solving abilities and commercial acumen.
