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- Tasks: Help patients feel at ease while providing top-notch service and support.
- Company: Optical Express is dedicated to exceptional patient care and community impact.
- Benefits: Enjoy a competitive salary, 29 days leave, free eye surgery, and ongoing training.
- Why this job: Join a fun, supportive team focused on excellence and making a difference.
- Qualifications: Strong communication skills, self-motivated, and a passion for helping others.
- Other info: Work in Bristol with occasional shifts in Bath and Melksham.
The predicted salary is between 24000 - 33600 £ per year.
Location – Bristol covering Bath & Melksham
Hours – Full time position, 40 hours
Salary – £24,000 per annum, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding.
As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike. We are looking to add to our team in our Bristol clinic, and you will also be required to work 1 - 2 days per week in our Bath and Melksham clinics.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Adviser
✨Tip Number 1
Familiarise yourself with Optical Express and their commitment to patient care. Understanding their values and culture will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about health-related topics. This will help you feel more comfortable discussing patient information and demonstrating your ability to relay important details clearly.
✨Tip Number 3
Research common questions asked in patient advisor roles, especially those related to customer service and patient interaction. Being prepared with thoughtful answers will give you confidence and show your dedication to providing excellent service.
✨Tip Number 4
Network with current or former employees of Optical Express on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach when applying.
We think you need these skills to ace Flexible Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific examples of how you've successfully built relationships with clients or handled challenging situations in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exceptional patient care during the interview. Share any relevant experiences where you went above and beyond to help someone, as this aligns with Optical Express's commitment to a culture of care.
✨Demonstrate Strong Communication Skills
Prepare examples that showcase your communication skills, both verbal and written. You might want to role-play scenarios where you explain complex information clearly, as this is crucial for building relationships with patients and collaborating with ophthalmic professionals.
✨Highlight Your Organisational Abilities
Discuss how you manage your time and keep track of multiple tasks. Mention any tools or methods you use to stay organised, as this will reassure the interviewers that you can handle the varied responsibilities of a Patient Advisor.
✨Be Ready to Discuss Negotiation Skills
Think of instances where you've successfully negotiated or persuaded someone. This could be in a sales context or even in everyday situations. Being able to demonstrate these skills will show that you're commercially aware and capable of arranging finance options for patients.
