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- Tasks: Help patients feel at ease while providing top-notch service and support.
- Company: Optical Express is dedicated to exceptional patient care and community impact.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and generous leave.
- Why this job: Join a supportive team focused on excellence and making a difference.
- Qualifications: Strong communication skills, self-motivated, and a passion for customer service.
- Other info: Full training provided for diagnostic eye scans; flexible weekend hours required.
The predicted salary is between 20400 - 29600 £ per year.
Location - Manchester Trafford Centre
Hours: Full time, 40 hours (must be flexible to work weekends)
Salary - £25,400 per annum + bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
It’s our Senior Optical Advisor role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Working in our Manchester clinics, your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients’ consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you. A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Social Care Advisor - Full Time
✨Tip Number 1
Familiarise yourself with the latest trends in optical care and patient service. This knowledge will not only help you during interviews but also demonstrate your commitment to providing exceptional patient care, which is a core value at Optical Express.
✨Tip Number 2
Network with current or former employees of Optical Express. They can provide valuable insights into the company culture and expectations for the Senior Optical Advisor role, helping you tailor your approach when you apply.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully built relationships with patients or clients in the past. Highlighting your strong communication and negotiation skills will be crucial in showcasing your fit for this role.
✨Tip Number 4
Be ready to demonstrate your organisational skills by discussing how you manage multiple tasks effectively. Given the varied responsibilities of the role, showing that you can handle scheduling and maintaining accurate records will set you apart.
We think you need these skills to ace Senior Social Care Advisor - Full Time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Optical Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a patient-focused environment.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Highlight specific examples of your communication and organisational skills, and explain why you are a great fit for their team culture.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Optical Express
✨Showcase Your Communication Skills
As a Senior Optical Advisor, strong communication is key. Be prepared to demonstrate your ability to engage with both patients and professionals. Practice clear and concise explanations of complex topics, as this will reflect your capability to relay important information effectively.
✨Demonstrate Your Passion for Patient Care
Optical Express values exceptional patient care. During the interview, share examples of how you've gone above and beyond for customers in previous roles. This will show your commitment to providing a 5-star service and your alignment with the company's culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and negotiation skills. Think of scenarios where you successfully handled difficult situations or negotiated solutions for clients. This will help illustrate your self-motivation and organisational skills.
✨Research the Company Culture
Understanding Optical Express's commitment to community and integrity can set you apart. Familiarise yourself with their charitable projects and values. Mentioning these during your interview will show that you are not only interested in the role but also in contributing positively to the company’s mission.
