Operations Researcher

Job Title: Senior Research Executive
Location: Remote (UK-based)
Working Pattern: 4 or 5 days per week
Contract Length: 4 months
Day Rate: £300-£350 per day

About the Role

Our client is ooking for a Senior Research Executive to support the rollout of a new digital product launching in the UK and expanding into new international markets. This is a fast-paced, fixed-deadline project central to UX research and data analytics.

Key Responsibilities

• CSAT Survey Execution (via Qualtrics):

  • Program and manage app-intercept surveys in collaboration with the product team

  • Support beta testing and rollout across multiple markets

  • Coordinate translations and research ops (critical priority)

  • Handle end-to-end survey operations including localisation and legal compliance

• Research Coordination:

  • Communicate with key stakeholders across markets

  • Ensure intercepts and translations are fully functioning

  • Support evaluation of external research agencies and feasibility of off-the-shelf solutions

Must-Have Skills

• Strong hands-on experience with Qualtrics

• Operational Researcher Experience

• Proven research operations capabilities

• Exceptional coordination and stakeholder management

Nice-to-Have

• UX research

• Experience in multi-market digital product launches

• Familiarity with CSAT or survey setup across markets

Team You\’ll Work With

• Lead UX Researcher

• Data Analyst

• Head of Digital

• Product Team

• One rep per target market

What Sets an Excellent Candidate Apart

• Has led similar CSAT or intercept-based survey projects

• Comes from a UX-focused research environment rather than traditional market research

Desired Skills and Experience
✅ Expert Qualtrics programming & survey setup
📈 Strong background in research operations
🎯 Experience with CSAT (customer satisfaction) or intercept-based surveys
🌍 Skilled in multi-market rollout coordination and localisation
🤝 Excellent stakeholder management and communication across teams
🧠 Experience in UX research environments (preferred)
🚀 Experience working on fast-paced, deadline-driven digital projects