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For Companies At a Glance
- Tasks: Lead UX research and manage surveys for a new digital product launch.
- Company: Join a dynamic team focused on innovative digital solutions.
- Benefits: Enjoy remote work flexibility and competitive pay rates.
- Why this job: Be part of a fast-paced project with real impact in UX research.
- Qualifications: Experience with Qualtrics and strong research operations skills required.
- Other info: This role is ideal for those passionate about UX and digital products.
The predicted salary is between 60000 - 84000 £ per year.
Location: Remote (UK-based)
Working Pattern: 4 or 5 days per week
Contract Length: 4 months
Day Rate: £300-£350 per day
About the Role
Our client is looking for a Senior Research Executive to support the rollout of a new digital product launching in the UK and expanding into new international markets. This is a fast-paced, fixed-deadline project central to UX research and data analytics.
Key Responsibilities
- CSAT Survey Execution (via Qualtrics):
- Program and manage app-intercept surveys in collaboration with the product team
- Support beta testing and rollout across multiple markets
- Coordinate translations and research ops (critical priority)
- Handle end-to-end survey operations including localisation and legal compliance
- Communicate with key stakeholders across markets
- Ensure intercepts and translations are fully functioning
- Support evaluation of external research agencies and feasibility of off-the-shelf solutions
Must-Have Skills
- Strong hands-on experience with Qualtrics
- Operational Researcher Experience
- Proven research operations capabilities
- Exceptional coordination and stakeholder management
Nice-to-Have
- UX research Experience in multi-market digital product launches
- Familiarity with CSAT or survey setup across markets
Team You'll Work With
- Lead UX Researcher
- Data Analyst
- Head of Digital
- Product Team
- One rep per target market
What Sets an Excellent Candidate Apart
- Has led similar CSAT or intercept-based survey projects
- Comes from a UX-focused research environment rather than traditional market research
Desired Skills and Experience
- Expert Qualtrics programming & survey setup
- Strong background in research operations
- Experience with CSAT (customer satisfaction) or intercept-based surveys
- Skilled in multi-market rollout coordination and localisation
- Excellent stakeholder management and communication across teams
- Experience in UX research environments (preferred)
- Experience working on fast-paced, deadline-driven digital projects
Operations Researcher employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Researcher
✨Tip Number 1
Familiarise yourself with Qualtrics and its functionalities. Since this role heavily relies on programming and managing surveys through Qualtrics, having hands-on experience or even completing a few online tutorials can give you an edge.
✨Tip Number 2
Network with professionals in UX research and operations. Engaging with others in the field can provide insights into best practices and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience with multi-market rollouts. Be ready to share specific examples of how you've coordinated projects across different regions, as this is a key aspect of the role.
✨Tip Number 4
Showcase your stakeholder management skills during any discussions. Highlighting your ability to communicate effectively with various teams will demonstrate that you can handle the coordination required for this position.
We think you need these skills to ace Operations Researcher
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Highlight your relevant experience in operations research and UX research, especially with Qualtrics.
Tailor Your CV: Customise your CV to reflect your hands-on experience with Qualtrics and any previous roles that involved survey execution or research coordination. Use specific examples to demonstrate your capabilities.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the job requirements. Emphasise your experience in multi-market rollouts and stakeholder management, and express your enthusiasm for the project.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your application is clear, concise, and free of typos to make a strong impression.
How to prepare for a job interview at Harnham
✨Showcase Your Qualtrics Expertise
Make sure to highlight your hands-on experience with Qualtrics during the interview. Be prepared to discuss specific projects where you programmed and managed surveys, as this is a key requirement for the role.
✨Demonstrate Coordination Skills
Since the role involves significant coordination across multiple markets, share examples of how you've successfully managed stakeholder communications and ensured smooth operations in previous projects.
✨Familiarise Yourself with CSAT Surveys
Brush up on your knowledge of customer satisfaction (CSAT) surveys and be ready to discuss your experience with intercept-based survey projects. This will show that you understand the nuances of the role.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced nature of the project, think of examples from your past work where you thrived under tight deadlines. This will demonstrate your ability to handle pressure and deliver results efficiently.
