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- Tasks: Manage relationships and sales opportunities, ensuring excellent customer service.
- Company: Join a dynamic team focused on enhancing member experiences and driving sales.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Be part of a vibrant culture that values growth, teamwork, and customer satisfaction.
- Qualifications: 1+ years in direct sales with strong communication and problem-solving skills required.
- Other info: Experience with Salesforce and proficiency in tech tools is a plus.
The predicted salary is between 28800 - 48000 £ per year.
Your role of Membership and Relationship Manager is to fully qualify all opportunities that come via direct or 3rd party channels. The individual must have excellent customer service and problem-solving skills to identify the best solution within our portfolio for each client. You will be accountable for conversion rates from enquiry to the tour being arranged and manage the ongoing conversation until the viewing is completed and converted to sale. You will need to work effectively as part of a sales team and have excellent time management skills to remain in control of all live opportunities. You will be expected to complete business development and work closely with the Broker and Agent channel partner to increase lead flow.
Additionally, you will play a key part in relationship managing a portion of the members, using the relationships you have built through the sales process in order to make sure their experience continues to be a positive one as members - taking care of their engagement in the house, minimising churn and growing accounts.
ESSENTIAL DUTIES:- Deliver and exceed daily/weekly KPIs set by your sales manager.
- Work effectively as part of a team to work towards group KPI targets.
- Liaise with 3rd parties to book in viewings for yourself or appropriate AE.
- Manage each lead on Salesforce and become efficient in using this system correctly for managing leads and reporting.
- Manage pipeline and present to GM/SD on all membership sales.
- Manage invoicing and initial lounge membership payments.
- Manage and execute on quarterly member checks in to be logged in Salesforce.
- Manage ‘churn’ for lounge with escalation to GM/SD as appropriate.
- Manage ‘onboarding’ for lounge with House manager.
- 1+ years in direct sales.
- Energetic, passionate, hungry to create, manage and evolve a product.
- Customer service-oriented with a demonstrated desire to exceed expectations and the ability to serve multiple customers and deliver an excellent experience.
- Ability to problem solve and objection handle client and broker needs and relationships.
- Impeccable written and verbal communication skills and high attention to detail.
- Excellent time management skills.
- Ability to prioritise and manage multiple tasks in a fast-paced environment.
- Resilient, super adaptable, and can work autonomously.
- Proficiency with Excel, Google Docs and other technology solutions for streamlining business processes.
- Excellent communication skills and strong follow-through.
- Strong goal orientation.
- Demonstrated problem-solving skills.
- Ideal candidate will have Salesforce experience.
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager (Contract)
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for managing leads and reporting in this role. Consider taking an online course or tutorial to boost your confidence and efficiency in using the platform.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter. Role-playing with a friend can help you develop effective problem-solving techniques and improve your communication skills.
✨Tip Number 3
Network with professionals in the sales and relationship management field. Attend industry events or join relevant online groups to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 4
Set personal KPIs for yourself that mirror those expected in the role. This will not only prepare you for the job but also demonstrate your goal-oriented mindset during interviews.
We think you need these skills to ace Relationship Manager (Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in direct sales and customer service. Emphasise any achievements related to KPIs and account management, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for relationship management and sales. Mention specific examples of how you've exceeded expectations in previous roles and how you can contribute to the company's success.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Highlight situations where you've successfully handled client objections or improved customer experiences.
Highlight Technical Proficiency: Mention your proficiency with Salesforce and other technology solutions like Excel and Google Docs. This will show that you're capable of managing leads and reporting effectively, which is essential for the role.
How to prepare for a job interview at Hop Talent
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your problem-solving abilities and how they led to positive outcomes.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experience, particularly any achievements related to meeting or exceeding KPIs. Use quantifiable results to illustrate your success and show how you can contribute to the company's goals.
✨Familiarise Yourself with Salesforce
As managing leads on Salesforce is a key part of the job, make sure you understand the basics of the platform. If you have prior experience, be prepared to discuss how you've used it effectively in your previous roles.
✨Emphasise Teamwork and Collaboration
This position requires working closely with a sales team and third-party partners. Share examples of how you've successfully collaborated with others to achieve common goals, and express your enthusiasm for being part of a team.
