COR Supervisor

Provide leadership to employees within SBV. Create a conducive environment which translates into productivity and high morale within SBV. Provide strategic collaborative support to the departmental team, for overall achievement of strategic objectives. Inspire one’s business unit to deliver on key performance areas. Adhere to legislative requirements and Group policies and procedures. Lead the focus on talent to instill value creation for high value contributors.

Set up shift roster for the relevant party and forward daily rosters to all team members. Check the ‘fit for work’ of all Operators before shift starts. Manage identified transgressions in terms of adhering to procedures and following escalation processes. Facilitate the handover process between shifts. Conduct competency reviews on operators and provide feedback to the Line Manager. Implement and facilitate emergency procedures. Assist Line Management regarding disciplinary issues and poor performance counselling matters in conjunction with the ER Department. Train operators on all SOP amendments for accuracy and relevance of all tracking and monitoring activities.

Drive the Organisation Culture. Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission. Provide leadership to employees within the organisation, creating a winning culture and high morale. Initiate and lead a culture of performance-driven output through shared purpose vision and values.

Manage the Relevant Systems within the Operating Environment. Manage the users on the systems and ensure they have the functions required. Troubleshoot to resolve any system errors before escalating to IT or Service Providers. Download footage for the required system to assist with any investigation and distribute accordingly. Remotely activate the Vehicle Protection Unit on SBV Assets, in accordance with the escalation process. Assist the Line Manager and project managers with identifying and testing new technology. Test systems regularly and ensure they are updated accordingly.

Build and Maintain Internal and External Stakeholder Relationships. Build and maintain effective working relationships with all internal stakeholders (i.e. Local Control Room, Risk Departments and Operations, SBV - Tactical Support Officers and National Police & Industry JOC rooms). Escalate all network-related errors at the centre as well as any system failures to the IT Department. Promote and maintain Early Warning Intelligence network to proactively mitigate possible threats. Create and maintain external stakeholder relationships with emergency services e.g. SAPS, SABRIC etc. Escalate transgressions, system failures and faulty CCTV in accordance with the SOP’s and assist with corrective action or preventative measures. Investigate and escalate any faults with the alarms or equipment to the stakeholders.

Generating and Providing System Codes and Exercising Remote Access Control. Update system with relevant information required for issuing codes. Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes. Responsible for generating and providing system codes and exercising remote access control of allocated assets. Assist with Adhoc duties as requested by the Supervisor or Line Manager.

Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidents. Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes. Actively check that the systems are updating regularly and working at the required operating level. Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures. Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures. Escalate any faults with the alarms and provide a status report to the applicable party.

Applicable for Operators Sitting in the COR. Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced. Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries. Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor. Maintain and update all necessary registers (i.e OB) and compile CCTV and Non-Compliance reports. Record all incidents or transgressions on the system, generate report and provide feedback to management. Identify trends or irregularities and compile reports to be communicated to the Centre Managers. Generate reports regarding tested alarms and provide the SCO’s with the alarm status report. Report any changes to focal points of the cameras at the centres or SMCR’s. Frequently inspect that each Centre’s Satellite System is connecting and record evidence on the relevant checklist. Compile relevant reports by utilising information retrieved from the database and provide trends to management.

Requirements:

• 3 years’ experience in operating, administering or monitoring access control systems e.g. CCTV etc. of which 1 year must be in a supervisory or management role.
• Previous Control Room Experience (Advantageous).
• Knowledge of SBV systems (Advantageous).
• Experience in Logistics / Cash in Transit industry (Advantageous).
• Internal Grade 12.
• External Certificate or Diploma in management, operations or managing others (Advantageous).
• PSIRA Grade A or B (Advantageous).
• Able to work shifts.
• Working overtime is required.
• Microsoft Office (Word, Excel, Outlook): Basic level.