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- Tasks: Join us as a Service Advantage Technical Trainee, providing top-notch installation and maintenance services.
- Company: Ricoh is a global tech leader transforming communications with innovative digital solutions.
- Benefits: Enjoy a competitive salary, company vehicle, bonuses, pension, and more perks.
- Why this job: Be part of a diverse team, drive your career forward, and embrace cutting-edge technology.
- Qualifications: Passion for tech, problem-solving skills, and a valid UK driving licence are essential.
- Other info: We celebrate diversity and offer support for all identities through employee-led groups.
Change your job, change your workplace, change your future. We are actively building diverse teams and welcome applications from everyone.
Role: Service Advantage Technical Trainee
Located: Field Based - East Anglia
Package: Competitive salary with career progression pay increments, company vehicle, bonus, pension plus additional company benefits.
About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
What you will be doing:
- Providing customers with a professional and efficient installation, maintenance, and repair service on an increasingly broad range of equipment and devices that Ricoh support including smart lockers, audio-visual, network devices, servers and routers.
- Embracing the core Ricoh value of Customer Centricity in ensuring customers receive outstanding service every time.
- Driving self-improvement and continuous professional development in order to keep up with ever-changing demands in the technology sector and the rapidly expanding portfolio of products and services that Ricoh support.
You will ideally have:
- A desire to work in a technical environment and passion for technology.
- Strong working knowledge or formal training or qualification across a variety of IT technology.
- Valid UK driving licence.
- Proven problem-solving skills.
- Ability to communicate well.
- Good decision-making ability.
- Enthusiastic and desire for continuous improvement.
We are an equal opportunities employer. We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
Apply now.
Service Advantage Technical Trainee by Ricoh in Peterborough, Cambridgeshire Ref: 223576526 employer: VERCIDA
Contact Detail:
VERCIDA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advantage Technical Trainee by Ricoh in Peterborough, Cambridgeshire Ref: 223576526
✨Tip Number 1
Familiarise yourself with Ricoh's product range and services. Understanding their technology, especially in areas like smart lockers and network devices, will help you demonstrate your enthusiasm and knowledge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've tackled technical challenges in the past. This will highlight your ability to think on your feet, which is crucial for a role that involves installation and maintenance.
✨Tip Number 3
Emphasise your commitment to continuous learning and professional development. Mention any relevant courses or certifications you've completed, as this aligns with Ricoh's value of self-improvement and adapting to new technologies.
✨Tip Number 4
Prepare to discuss your customer service approach. Since Ricoh values customer centricity, be ready to explain how you would ensure outstanding service and build strong relationships with clients in your role.
We think you need these skills to ace Service Advantage Technical Trainee by Ricoh in Peterborough, Cambridgeshire Ref: 223576526
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Advantage Technical Trainee position. Tailor your application to highlight how your skills and experiences align with what Ricoh is looking for.
Highlight Relevant Skills: Emphasise your technical skills, problem-solving abilities, and any relevant qualifications in your CV and cover letter. Mention your passion for technology and any experience you have in a technical environment.
Craft a Strong Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the company. Discuss how you embody Ricoh's core value of Customer Centricity and your commitment to continuous improvement.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at VERCIDA
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any relevant experiences or projects that demonstrate your interest and knowledge in IT, as this role requires a strong passion for the technical environment.
✨Highlight Problem-Solving Skills
Prepare examples of how you've successfully solved problems in the past. Ricoh values candidates who can think critically and make decisions effectively, so showcasing your problem-solving abilities will set you apart.
✨Emphasise Customer Centricity
Since the role focuses on providing outstanding service, be ready to discuss how you prioritise customer needs. Share instances where you've gone above and beyond to ensure customer satisfaction, aligning with Ricoh's core value of Customer Centricity.
✨Demonstrate Continuous Improvement Mindset
Ricoh is looking for individuals who are committed to self-improvement. Talk about any training, certifications, or personal development initiatives you've undertaken to keep up with industry changes, showing your dedication to growth in the technology sector.
