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- Tasks: Lead strategy design and customer propositions to boost revenue and enhance customer experience.
- Company: IWG is a global leader in flexible working, with over 3,500 locations worldwide.
- Benefits: Enjoy a dynamic work environment, remote options, and the chance to impact sustainability.
- Why this job: Join a top employer recognised for its culture and commitment to carbon neutrality.
- Qualifications: 8+ years in strategy consulting or in-house roles; strong leadership and analytical skills required.
- Other info: Be part of a rapidly growing network aiming for 30,000 centres by 2023.
The predicted salary is between 54000 - 84000 £ per year.
The Director Strategy and Proposition will join a team responsible for the design of IWG’s customer propositions and the processes and business models that underpin them. Work will be done with the senior leadership team in each area to define strategy, business models (including product design, customer interface design, pricing, promotion, operating model, and customer services) and delivery plans to materially move the top and bottom line of the Group.
Takes responsibility:
- Owns the target proposition and operating model for the business
- Focuses on driving revenue and positive customer experience
- Thinks in terms of delivering superior value and sustainable advantage to our customers and our business, leveraging the fundamental scale and network advantages that the business possesses.
Is an expert:
- Understands the context, market, customers, our products and our competition extremely well to operate from a strong basis of knowledge with confidence.
- Uses data to investigate potential opportunities and propositional ideas, validates analysis by researching to customers, employees, suppliers, and competitors.
- A problem-solver who breaks down issues and finds solutions.
Is practical and well as analytical:
- Can translate ideas and strategies into rapid pilots and tests
- Runs the pilots rigorously, getting thorough, fast quantitative and qualitative feedback
- Adapts strategy and pilot in light of learnings
Drives the strategy and proposition:
- Takes responsibility for devising and executing a winning roadmap for change
- Defines KPIs and targets and steps along the roadmap
- Articulates who needs to do what by when
- Joins Steering meetings to ensure that delivery of initiatives matches the strategic intent without deviation
Is precise and clear:
- Clear communication skills, both verbal and written.
- Comfortable communicating and sharing with SLT members, including Group CEO
- Creates collateral, training, FAQs, presentations, white papers that are simple and clear.
Skills and experience:
- Must have minimum of 8 years of experience in strategy consulting, or experience in-house strategy roles with a background in both entrepreneurial and blue-chip environments is also required.
- Ability to work in a multi-stakeholder matrix environment.
- Highly organised; works well individually and within a team.
- A strong, confident decision maker with a proactive approach.
- Prioritises well and can manage a high-pressure environment whilst working to tight deadlines.
- Outstanding leadership skills and ability to influence decisions.
- Excellent analytical skills.
- A strong desire to succeed.
- Finds solutions and deals proactively with complex problems.
- Ability to deal with shifting priorities.
- Desire and passion to beat the competition and win.
- Skilled in both hands-on and strategic roles, with the ability to troubleshoot effectively when needed.
- Must have at least 2 years of experience managing a direct team or overseeing cross-functional teams.
Director of Strategy & Propositions employer: IWG plc
Contact Detail:
IWG plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Strategy & Propositions
✨Tip Number 1
Familiarise yourself with IWG's business model and customer propositions. Understanding how they leverage their scale and network advantages will help you articulate your insights during discussions with the senior leadership team.
✨Tip Number 2
Prepare to showcase your analytical skills by gathering data on market trends and competitor strategies. Being able to discuss these insights confidently will demonstrate your expertise and readiness to drive strategy.
✨Tip Number 3
Think about examples from your past experience where you've successfully led cross-functional teams or managed complex projects. Be ready to share these stories, as they will highlight your leadership skills and ability to influence decisions.
✨Tip Number 4
Practice clear and concise communication. Since the role requires creating collateral and presenting ideas to senior leaders, being able to convey your thoughts simply and effectively will set you apart from other candidates.
We think you need these skills to ace Director of Strategy & Propositions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in strategy consulting and leadership roles. Emphasise your ability to drive revenue and enhance customer experience, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your understanding of IWG's market and competition. Discuss how your skills and experiences align with the responsibilities of the Director of Strategy & Propositions, particularly in terms of delivering superior value and sustainable advantage.
Showcase Analytical Skills: Provide examples in your application that demonstrate your analytical skills and problem-solving abilities. Highlight instances where you used data to inform decisions or validate strategies, as this is crucial for the role.
Communicate Clearly: Ensure that your written communication is precise and clear. Use straightforward language and structure your application logically, making it easy for the hiring team to follow your thought process and understand your qualifications.
How to prepare for a job interview at IWG plc
✨Demonstrate Strategic Thinking
Showcase your ability to think strategically by discussing past experiences where you defined and executed a successful business model or proposition. Be prepared to explain how you used data to identify opportunities and validate your ideas.
✨Communicate Clearly and Effectively
Since clear communication is crucial for this role, practice articulating your thoughts in a concise manner. Prepare to present complex ideas simply, as you may need to create collateral or presentations for senior leadership.
✨Showcase Leadership Skills
Highlight your experience in managing teams and influencing decisions. Be ready to discuss specific examples of how you've led cross-functional teams to achieve strategic goals, especially in high-pressure environments.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Prepare to discuss how you've tackled complex issues in the past, including the steps you took to break down problems and implement effective solutions.
