Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support diverse clients with IT systems, troubleshooting, and project activities in a fast-paced environment.
- Company: Join an established IT Services business in Essex, known for its dynamic work culture.
- Benefits: Enjoy flexible and remote working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a friendly team, tackle exciting challenges, and make a real impact in the tech world.
- Qualifications: Strong IT knowledge, relevant certifications, and excellent communication skills are essential.
- Other info: Flexibility for out-of-hours support and travel may be required.
The predicted salary is between 28000 - 42000 £ per year.
We have a fantastic opportunity for very capable 3rd Line IT Systems Engineers based in Essex. We are seeking those with wide ranging technical knowledge and strong commercial acumen to join an established IT Services business in Essex. The successful applicant will be supporting a diverse range of customers in a very fast paced technical environment.
You will provide user friendly support and development to a variety of clients, including network infrastructure, hardware, line of business applications and telecoms. Completing IT project activities and taking technical lead where required. Fault determination and resolution in the event of a hardware/software failure which may include third party liaison. On-site visits when required to resolve the issue.
Provide installation, administration, and maintenance including backup verification across diverse systems which include Microsoft Active Directory infrastructure, Remote Desktop Servers, Azure, AWS, Hyper-V, SharePoint, Office365, iSCSI SAN devices and other systems. Create technical documentation and Standard Operating Procedures for handover of services to the support team.
Provide support to all users using MS Windows desktops and laptops (up to Windows 10). Administer, monitor and where required report from security systems inclusive. Provide in a professional manner telephone and email 2nd and 3rd line support (1st line cover where needed), recording, fixing and escalating to third party hardware and software providers as necessary. You will then be expected to follow through with appropriate fix or fixes as advised until problem resolution.
Key Skills:
- Strong interpersonal and communication skills
- Experience of a fast paced environment
- Professional and positive attitude with the ability to provide concise and knowledgeable 3rd line support
- Ability to stay calm and work methodically and accurately when under pressure
- Experience in taking a technical lead
- Keeping up to date with the IT industry, using your knowledge to highlight and implement new ideas and systems
- Ability to travel
- A friendly and approachable team player, able to work with the wider team to resolve issues
- Flexibility out of hours during 3rd line support issues, site visits, maintenance windows and projects
Technical Ability:
Due to the diverse range of clients you will be working with we are looking for people to have as much IT knowledge as possible. Here are some of the key areas but the role is not limited to these technologies.
- Relevant technical certification e.g. MCSE, MCITP, Cisco etc.
- Excellent working knowledge of Windows Active Directory, Microsoft Exchange and backup solutions
- Working knowledge of VMWare, Hyper-V, SAN technology and SQL Server
- Good knowledge of LAN/WAN infrastructures (Including Switches, VLANS, Firewalls and Routers)
- Azure, AWS, Office365, SCCM and SCOM (Desirable)
Please apply along with the most recent example of your CV.
3rd Line IT Systems Engineer employer: i4 Jobs
Contact Detail:
i4 Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Systems Engineer
✨Tip Number 1
Make sure to brush up on your technical knowledge, especially in areas like Microsoft Active Directory, Azure, and AWS. Being able to discuss these technologies confidently during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Demonstrate your problem-solving skills by preparing examples of past experiences where you've successfully resolved complex IT issues. This will help you stand out as someone who can handle the fast-paced environment mentioned in the job description.
✨Tip Number 3
Network with current or former employees of the company if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Showcase your interpersonal skills by preparing to discuss how you've worked effectively in teams or communicated with clients in previous roles. This is crucial for a position that requires user-friendly support and collaboration.
We think you need these skills to ace 3rd Line IT Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Focus on your technical knowledge, certifications, and any specific projects you've worked on that relate to 3rd Line IT support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your ability to work in a fast-paced environment. Mention specific technologies you are familiar with, such as Microsoft Active Directory or Azure, and how they relate to the role.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues in the past. Highlight your methodical approach and ability to stay calm under pressure, as these are key traits for the position.
Highlight Interpersonal Skills: Since the role requires strong communication skills, include examples of how you've effectively communicated with clients or team members in previous roles. This will demonstrate your ability to provide user-friendly support.
How to prepare for a job interview at i4 Jobs
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills related to the key areas mentioned in the job description, such as Windows Active Directory, Azure, and AWS. Be prepared to discuss specific projects or experiences where you successfully applied this knowledge.
✨Demonstrate Problem-Solving Skills
Since the role involves fault determination and resolution, be ready to share examples of how you've tackled complex IT issues in the past. Highlight your methodical approach and ability to stay calm under pressure.
✨Communicate Effectively
Strong interpersonal and communication skills are crucial for this position. Practice explaining technical concepts in a user-friendly manner, as you'll need to support a diverse range of clients. Consider role-playing with a friend to refine your delivery.
✨Prepare Questions for the Interviewers
Having insightful questions ready shows your interest in the role and the company. Ask about their current projects, team dynamics, or how they stay updated with industry trends. This will also help you gauge if the company is the right fit for you.
