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For Companies At a Glance
- Tasks: Support procurement, manage office admin, and assist with client interactions.
- Company: Join Doherty Associates, a leading IT solutions provider with 30 years of experience.
- Benefits: Enjoy 34 days annual leave, performance bonuses, and subsidised travel costs.
- Why this job: Be part of a dynamic team in a vibrant London location with growth opportunities.
- Qualifications: Strong communication skills, tech-savvy, and attention to detail required.
- Other info: Office-based role with no hybrid working; training provided for key tasks.
The predicted salary is between 28800 - 43200 £ per year.
Doherty Associates (DA) has delivered IT solutions for the past 30 years to world-renowned, international clients. Our focus is on the professional and financial services sector, including leading private equity and venture capital firms and the top 10 UK law firms. We are based in the heart of London, close to vibrant Covent Garden and easy transport links. We pride ourselves on our technical expertise and high quality whilst at the same time being a fun and exciting place to work with clients scattered across the globe and including gold mining and cruise shipping alongside the regulated industries. Our clients rely on us to bring specialist expertise across cloud solutions, hybrid working, modern workplace, data and BI, cyber security, governance and compliance, and networking. We have built a reputation as a company that keeps its promises and delivers quality. If you are looking to develop in your career, we provide fully funded training opportunities and access to LinkedIn Learning account, to help you with your professional growth.
About the role
This role is office-based (Monday to Friday). It does not offer Hybrid Working. Working hours 09.00 – 17.30. Reporting to the Procurement Team Leader, the Business Support Assistant will be a key member of the small, but busy, UK Business Support team. This team works alongside our sales team on sales quoting and procuring IT kit for our clients. You will also work closely with our HR Business Partner on office related aspects, ensuring our staff and visitors have a great office experience. This role will suit an individual looking to be a part of a fast-paced, multinational environment. The business is also of a size where you will get exposure to different business areas.
Responsibilities
- Purchasing
- Create quotations based on scope documentation provided by the Presales department and communicate with suppliers, to ensure cost efficient procurement of hardware and software.
- Raise and maintain timely and accurate purchase orders from inception through to delivery.
- Arrange and prepare shipments of client kit inside and outside the UK.
- Manage the receipt of parcels in the office.
- Maintain the customer database up to date.
- Account Management support
- Liaise with customers and handle the renewal or new sales requests.
- Collect data for client recharges, prepare for invoicing.
- Process sales orders in our database, create Sales Orders and Engineer tickets for time logging.
- Office administration support
- Answer incoming calls and direct them to the appropriate department.
- Be the first point of contact for staff and visitors; greet visitors and communicate H&S procedures.
- Act as the Fire Marshall and First Aider for the London office (training will be provided).
- Liaise with the building reception and landlord to co-ordinate fire evacuation drills.
- Undertake quarterly H&S risk assessments and inspections and follow up on any actions.
- Other
- Produce ad-hoc reports as required.
- Assist other team members with additional tasks as required.
- Provide holiday or sickness cover for absent team members (as and when needed).
- Help with the company social events (the fun stuff!).
Required skills
- Excellent communicator with ability to develop effective working relationships with customers, suppliers and staff at all levels.
- Tech savvy.
- Ability to carry out independent search queries in the CRM (Customer Relationship Management) system (training will be provided) and interpret the results.
- Good Microsoft Excel, Word, Teams and Outlook skills.
- Very good attention to detail, ability to follow Standard Operating Procedures (SOPs).
- Methodical and analytical thinking skills.
About the person
- Empathy – ability to listen to understand and support.
- Reliable and punctual.
- Proactive.
- Flexible and adaptable (able to adjust to changing workloads and priorities).
- Ability to deliver to defined timescales.
- Self-starter and motivated to learn, wants to get the job done and has a sense of accountability.
- Able to work both independently as well as part of a team.
What we offer in return
- Basic salary plus performance bonus.
- 34 days of annual leave (incl. 8 UK bank holidays and a day off on your birthday).
- Subsidised home-to-office standard travel costs (for the 3rd, 4th and 5th day in a week).
- Enhanced family-friendly benefit schemes including company sick pay.
- Private medical insurance and Employee Assistance Programme.
Business Support Administrator employer: Doherty
Contact Detail:
Doherty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator
✨Tip Number 1
Familiarise yourself with the IT solutions and services that Doherty Associates provides. Understanding their focus on sectors like professional and financial services will help you tailor your conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively liaised with customers or suppliers in previous roles. This is crucial for the Business Support Administrator position, as you'll be developing relationships across various levels.
✨Tip Number 3
Showcase your tech-savviness by discussing any experience you have with CRM systems or similar software. Being able to carry out independent search queries and interpret results will be a key part of your role, so demonstrating familiarity with these tools can set you apart.
✨Tip Number 4
Prepare to discuss your organisational skills and attention to detail. Since the role involves managing purchase orders and maintaining databases, having specific examples of how you've successfully managed similar tasks in the past will strengthen your application.
We think you need these skills to ace Business Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Business Support Administrator role. Emphasise your communication skills, attention to detail, and any experience in office administration or procurement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Doherty Associates that attract you, such as their commitment to quality and professional growth opportunities.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office tools, especially Excel and Word, as well as your ability to manage customer relationships. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Business Support Administrator position.
How to prepare for a job interview at Doherty
✨Research the Company
Before your interview, take some time to learn about Doherty Associates. Understand their services, clients, and company culture. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about how your skills and experiences align with the responsibilities of a Business Support Administrator. Be ready to discuss your communication skills, attention to detail, and ability to work in a fast-paced environment.
✨Showcase Your Tech Savviness
Since the role requires good Microsoft Excel, Word, Teams, and Outlook skills, be prepared to discuss your experience with these tools. You might even want to mention any specific projects where you've used them effectively.
✨Demonstrate Your Proactivity
Doherty Associates values proactive individuals. Think of examples from your past where you've taken initiative or adapted to changing workloads. This will highlight your reliability and flexibility, which are key traits for this role.
