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For Companies At a Glance
- Tasks: Handle complaints, investigate issues, and communicate resolutions with customers.
- Company: Join a dynamic consultancy focused on improving workplace inclusivity and customer outcomes.
- Benefits: Enjoy remote work flexibility and competitive daily rates.
- Why this job: Make a real impact by resolving complex issues in the pensions sector.
- Qualifications: Experience in pensions administration and strong communication skills are essential.
- Other info: We value diversity and support all applicants throughout the hiring process.
The predicted salary is between 50000 - 60000 £ per year.
Initial 4 month contract - potential to extend
Remote
Rate: £250 - £300 per day via Umbrella
Are you passionate about delivering exceptional customer outcomes and have a strong background in pensions and complaints handling? Join our client's dynamic Complaints Team, where you’ll play a key role in ensuring they meet regulatory obligations and uphold the highest standards of service.
What You’ll Be Doing
- Take full ownership of complaint cases, using investigative techniques such as data mining, document analysis, and forensic assessment.
- Communicate with customers and stakeholders to understand concerns and guide them to a fair resolution.
- Draft clear, concise, and well-reasoned written responses.
- Follow established frameworks and compliance procedures to ensure regulatory alignment.
- Evaluate financial loss and apply appropriate interest calculations to determine potential liabilities.
What We’re Looking For
- Proven experience in pensions administration and financial services complaints handling.
- Strong organisational and communication skills, both written and verbal.
- Excellent telephone manner and conflict resolution abilities.
- Ability to build strong relationships with internal and external stakeholders.
Desirable Experience
- Self-Invested Personal Pension (SIPP) administration
- Financial services remediation projects
- Property investment administration
- Ombudsman case management
- Investment administration
If you’re a detail-oriented professional with a passion for resolving complex issues and improving customer outcomes, we’d love to hear from you.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Pensions Complaints Handler employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Complaints Handler
✨Tip Number 1
Familiarise yourself with the latest regulations and compliance standards in pensions. This knowledge will not only help you in interviews but also demonstrate your commitment to upholding high service standards.
✨Tip Number 2
Practice your communication skills, especially in conflict resolution scenarios. Role-playing common complaints can prepare you for real-life situations and show your potential employer that you're ready to handle challenging conversations.
✨Tip Number 3
Network with professionals in the pensions and financial services sector. Engaging with others in the field can provide insights into the role and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Showcase your investigative skills by preparing examples of how you've successfully resolved complaints in the past. Being able to articulate your problem-solving process will set you apart from other candidates.
We think you need these skills to ace Pensions Complaints Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Pensions Complaints Handler. Familiarise yourself with the key tasks mentioned in the job description, such as complaint ownership and regulatory compliance.
Tailor Your CV: Highlight your relevant experience in pensions administration and complaints handling. Use specific examples that demonstrate your skills in communication, conflict resolution, and relationship building with stakeholders.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to resolve complex issues. Mention your familiarity with SIPPs and any relevant experience in financial services remediation projects.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A well-written application reflects your attention to detail, which is crucial for the role of a Pensions Complaints Handler.
How to prepare for a job interview at Pontoon Solutions
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of pensions, especially Self-Invested Personal Pensions (SIPPs). Understanding the intricacies of pension schemes will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Complaint Handling Skills
Prepare examples from your past experience where you've successfully resolved complaints. Highlight your investigative techniques and how you communicated with customers to reach a fair resolution.
✨Practice Clear Communication
Since you'll be drafting written responses, practice articulating your thoughts clearly and concisely. This will not only help in the interview but also in your day-to-day responsibilities as a Complaint Handler.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple cases and ensure compliance with regulatory frameworks. Providing specific examples of your organisational strategies will show that you're detail-oriented and capable of handling the role's demands.
